Lead Engineer

Job Summary: Ocean Place Resort & Spa is seeking an experienced and dynamic Lead Maintenance Engineer to oversee the building equipment and Guest Rooms conditions to elevate the service standards and customer satisfaction. The successful candidate will be responsible for ensuring exceptional guest experience, managing to answer room calls and preventive maintenance program and repairing our Mechanical Equipment, ensuring that all rooms and public space meet location standards and driving the overall success of our Engineering Team to excellence.

Key Responsibilities:

1. Service Standards and Customer Satisfaction:
   • Ensure the highest standards of service are consistently delivered across all service to the Guests.
   • Monitor and respond to guest feedback to continually improve service quality.
   • Develop and implement strategies to enhance customer satisfaction and loyalty.
2. Room Maintenance & SPA:
   • The Lead Engineer will oversee the proper functionality of Guest room appliances, Spa and In Room Dining and Kitchen equipment.
   • Ensure all team members are trained to provide excellent service and respond to a Guest call.
   • Conduct regular inspections throughout the building to ensure proper illumination, safety, and cleanliness standards.
3. Standard Operating Procedures (SOPs):
   • Implement, and maintain all SOPs of company compliance.
   • Ensure all team members are trained and adhere to SOPs to guarantee consistency and quality across all operations.
   • Regularly review and update SOPs/ MOP's with the Director of Engineering to reflect current best practices and operational needs such as Boiler reading and Meter readings.
4. Staff Leadership and Development:
   • Train and mentor a high-performing team of regular Engineers.
   • Conduct regular performance reviews and provide ongoing feedback and coaching.
   • Foster a positive work environment that encourages teamwork, communication, and professional growth.
5. Financial Management:
   • Monitor and control costs of materials and equipment.
   • Ensure consistency and quality of repair across the building.
   • Implement and maintain effective quality control measures.
6. Event and Large Party Reservations:
   • Handle numerous calls from client's events, ensuring seamless coordination and exceptional service.
   • Work closely with the events team to plan and provide technical services for special events and functions.
   • Ensure the proper lighting and temperature is maintained in meeting rooms.
7. Vendor Relations and Inventory Management:
   • Maintain strong relationships with vendors and suppliers to ensure the best quality products and services.
   • Oversee inventory management, including ordering, receiving, and stock control.
   • Implement cost-effective purchasing strategies.
8. Mechanical Equipment:

   Check the cooling tower, Pool readings, Boiler readings, Change filters on Air Handlers, Change Belts of Return Fans, blow down compressors daily, maintain Laundry Equipment, maintenance of the Ice Farm, Water treatment tank, and report any damaged equipment to the Director of Engineering.

Qualifications:

• High School Diploma, Business.
• Boiler License.
• Minimum of 3 years of experience in maintaining a building, preferably in a resort or high-end hotel setting.
• Proven track record of managing multiple tasks and achieving high levels of customer satisfaction.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of painting, spackling, plumbing and electricity and best practices.
• Ability to work flexible hours, including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Capability to lift and carry items up to 50 pounds.

Why Join Ocean Place Resort & Spa: Ocean Place Resort & Spa offers a vibrant and supportive work environment where you can grow your career and make a significant impact. We provide competitive compensation, benefits, and opportunities for professional development. Join our team and be part of creating unforgettable experiences for our guests.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.