Patient Outreach

3 weeks ago


Washington DC, United States Randstad USA Full time

Patient Outreach & Data Management Specialist (Contract) Organization: Leading National Healthcare Payor Location: 100% Remote or Onsite (Candidate Preference) Schedule: Full-Time, Monday – Friday, 8:00 AM – 5:00 PM Contract Status: Short-term contract with opportunity to apply for permanent internal positions. Compensation: Starting at $25.00/hour, Depending on Experience (DOE) Start Date: ASAP We are seeking a highly organized, detail-oriented professional for an immediate contract opening. This hybrid role manages high-volume outbound patient outreach and complex, data-intensive administrative tasks related to Provider Termination Re-paneling. A. Patient Outreach (New Member Welcome): Conduct outbound calls to Medicare members for Annual Wellness Visit (AWV) scheduling. Must be proficient in high-volume phone work and accurately quote member benefits. Document activities in Epic and supporting Excel spreadsheets. B. Data & Administrative Support (Provider Re-paneling): Manage patient data across multiple internal systems (SharePoint, sftp). Execute data manipulation tasks: mail merges, file exports, and precise data adding/removing in spreadsheets. Handle detailed, multi-step processes for letter generation, ensuring regulatory compliance and absolute accuracy of information. Required Skills & Qualifications Experience: Proven experience in phone-based customer service, high-volume administrative support, or member services is vital. System Knowledge: Familiarity with Member Services functions and benefit quoting. Working knowledge of Epic is preferred. Core Skills: Exceptional Organizational Mastery, strong Attention to Detail, and demonstrated Dependability. Requires stable power and internet (for remote option) and strict adherence to the Mon–Fri schedule. Note: This position involves working with highly sensitive patient data and requires confidentiality.


  • Patient Outreach

    3 weeks ago


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