Senior Technical Program Manager/Technical Manager
2 weeks ago
We specialize in modern ITOM & DevOps ServiceNow delivery, and implementations & integrations for Datadog. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across organizations of all sizes.
We’re looking for a Senior Technical Program Manager to lead projects and work streams that interface with complex, client-facing ServiceNow programs from strategy through delivery. This role sits at the intersection of customers, engineers, architects, and leadership, ensuring programs stay aligned, risks are managed, and value is delivered predictably.
You’ll own program level reporting and interface responsibilities across multiple worksteams, guide clients through ambiguity, and keep delivery teams focused and unblocked — all while maintaining strong technical credibility in the ServiceNow ecosystem.
This role will be based in our Boston office, with an expectation of coming into the office Tuesday-Thursday each week.
Own end-to-end delivery of large, multi-stream ServiceNow programs (e.g., platform implementations, transformations, expansions, or managed initiatives)
Perform day-to-day project management of key workstreams while interfacing with other project managers and the overarching program governance
Serve as the primary program-level point of contact for client stakeholders, including senior leadership and steering committee members
Coordinate across architects, developers, consultants, and client teams to manage scope, dependencies, and timelines
Proactively identify risks, constraints, and trade-offs; Lead executive-level status reviews, roadmap discussions, and delivery readouts
Mentor project managers and delivery team members on program management best practices
10+ years of experience in project management and 5+ years of experience in program management, with significant client-facing experience
4+ years working with ServiceNow in delivery, technical, or program leadership roles
Strong understanding of ServiceNow architecture, modules, and implementation lifecycles
Proven experience managing complex, multi-workstream programs with distributed teams
Excellent stakeholder management skills, including experience presenting to executives
100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Equity
Hybrid Work Opportunities
SL & LT Disability
xrczosw We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.
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