IT Service Desk Technician I
3 days ago
Job Title: IT Service Desk Technician I Location: Palm Springs, CA Type: Direct Hire Overview: We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software problems, and escalate complex concerns to senior technicians when needed. Key Responsibilities: Deliver Level I technical support, including diagnosing and resolving hardware, software, and networking issues. Provide clear, step-by-step instructions to end-users on technical problems. Support remote users through remote troubleshooting tools. Escalate unresolved issues to higher-tier support. Create and document incidents for each support interaction, ensuring accurate contact info, issue details, and resolution steps. Assist with onboarding tasks such as account setup, hardware provisioning, and software configuration. Manage user access requests and accounts for designated systems. Provide technical support to patients accessing the organization’s patient portal. Maintain and manage service desk tickets and queues within SLA parameters. Utilize and update internal knowledge base resources to assist with ticket resolution. Meet key performance metrics, including First-Level Resolution (FLR), call handling, and customer satisfaction. Other duties as assigned. Qualifications: Education: Required: High school diploma or GED (or higher degree if hired after October 1, 2024). Preferred: Associate degree in an IT-related field. Certifications: Required: CompTIA A+ (or equivalent) within one year of hire. Preferred: HDI-CSR or equivalent. Experience: Required: At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Preferred: Service Desk experience in a healthcare setting. Skills & Abilities: Proficiency in supporting Windows OS, Active Directory, Exchange, Microsoft Office, MacOS. Basic troubleshooting of multi-function devices (printers, scanners, etc.). Familiarity with iOS and Android device support using mobile device management tools. Basic networking knowledge (TCP/IP, wireless, VoIP). Knowledge of web programming and SQL Server is a plus. Strong communication, multitasking, and problem-solving skills. Ability to work independently and within a team. High level of professionalism and customer service orientation.
-
IT Service Desk Technician I
3 days ago
San Bernardino County, United States Gravity IT Resources Full timeJob Title: IT Service Desk Technician ILocation: Palm Springs, CAType: Direct HireOverview:We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot hardware/software...
-
IT Service Desk Technician I
1 day ago
San Bernardino County, CA, United States Gravity IT Resources Full timeJob Title: IT Service Desk Technician I Location: Palm Springs, CA Type: Direct Hire Overview: We are seeking a reliable and customer-focused IT Service Desk Technician I to provide high-quality, 24/7 technical support for a healthcare workforce, affiliates, and patients. The ideal candidate will assist users with basic IT issues, troubleshoot...
-
Service Desk Technician I
4 weeks ago
San Antonio, United States IBC Bank Full timeService Desk Technician IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence....
-
Service Desk Technician I
3 weeks ago
San Antonio, United States IBC Bank Full timeService Desk TechnicianIBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We...
-
IT Service Desk Analyst I
6 days ago
San Juan Capistrano, California, United States NATIONAL COLLEGE OF BUSINESS & TECHNOLOGY Full time $42,000 - $72,000 per yearSummary:NUC University operates a geographically diverse, virtual Service Desk using Support Teams comprised of Support Analysts and Specialists. Each team contains IT technicians who may be asked to answer phone inquiries one day, triage Help Desk tickets the next day and go visit a user the third day.The IT Service Desk Analyst I provides a broad range of...
-
Help Desk Technician
2 weeks ago
San Diego, United States Cogliano IT Staffing Full timePart Time Help Desk Technician needed for a 2-3 year contract working onsite in San Diego, CA working 2 days per week for the first three months then changing to 4 days per week moving forward! Our client is looking for Help Desk Technician to support clients' users. Tech will perform the following duties: Handle support calls, phone in support calls,...
-
Service Desk Technician
1 week ago
Oklahoma County, United States The State of Oklahoma Full timeJob Posting TitleService Desk TechnicianAgency090 OFFICE OF MANAGEMENT AND ENTERPRISE SERVSupervisory OrganizationIS-CSJob Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.Estimated Appointment End...
-
Service Desk Technician/End User Support
5 days ago
San Diego, United States EXP Full timeAt EXP, we’re driven to provide innovative solutions for the world’s built and natural environments. As a team of engineers, architects, designers, scientists, and creators, we are a community of professionals that brings diverse and talented people together to solve the world’s most complex challenges. Here, you join a team that leverages differences...
-
Service Desk Technician/End User Support
1 week ago
San Diego, United States EXP Full timeJob Description At EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, and creators, we are a community of professionals that brings diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages...
-
Service Desk Technician/End User Support
1 day ago
San Diego, California, United States EXP Full time $100,000 - $120,000 per yearAt EXP, we're driven to provide innovative solutions for the world's built and natural environments. As a team of engineers, architects, designers, scientists, and creators, we are a community of professionals that brings diverse and talented people together to solve the world's most complex challenges. Here, you join a team that leverages differences and...
