Airline Customer Service Agent
2 weeks ago
Join Pacific Aviation at SEA - Where Every Journey Begins with You Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport At Pacific Aviation, we take pride in delivering exceptional service to some of the world's finest airlines. As a Customer Service Agent, you'll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff. Why You'll Love This Job:
- Be the Face of the Airline - Welcome and assist passengers with check-in, boarding, and overall travel guidance.
- Fast-Paced & Exciting Environment - No two days are the same at the airport
- Career Growth Opportunities - We are committed to growing our team members and promoting from within.
- Diverse & Inclusive Team - We celebrate diversity and value the unique backgrounds of our employees.
- Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
- Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
- Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
- Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
- Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.
- 12:00 PM - 4:30 PM
What We're Looking For:
- Exceptional Customer Service Skills - You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
- Strong Attention to Detail - You ensure all travel documents, procedures, and protocols are accurate and followed.
- Team Player Mentality - You work well with others and contribute to a positive, collaborative environment.
- Tech-Savvy & Organized - You can quickly learn airline systems and efficiently manage tasks.
- Professionalism & Problem-Solving Skills - You handle challenges with patience, empathy, and quick thinking.
- English + French
- English + Japanese
- English + Danish
- Hourly Pay Rate: $21.00
- Medical, Dental, & Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Company-Provided Uniform
- Parking Discounts
- Paid Training
- Referral Bonus Program
- Cell Phone Plan Reimbursement
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