Chief of Staff to President

Were helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. Its an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the worlds most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
We are seeking a highly motivated and strategic Senior Director, Chief of Staff to partner with our President and Chief Customer Officer (CCO). In this high-impact, visible role, you will be the CCOs right hand, helping to manage the cadence of the business and drive key initiatives across our global Customer Success, Professional Services, and Support organizations. Zuoras Customer Team is responsible for the overall health of our 1,000+ customers worldwide. Our remit begins in the sales cycle, and extends throughout our whole lifecycle with the customer. The impact of the Customer Team is that we help to sell Happy & Healthy Customers, and engage with them during their implementation of Zuora and as they use Zuora for their lifetime to power their businesss Monetization needs. The outcome of the Customer Teams work is strong customer sentiments, high retention rates, and growth within our install base.
The Chief of Staff (CoS) role is a critical role that reports directly to Zuoras President and Chief Customer Officer (CCO). Simply stated, the Chief of Staffs role is to ensure our Chief Customer Officer is efficient and effective in their role, by helping to facilitate how the CCO performs their job and delivers against their business commitments.
This is a role that is based out of Zuoras Redwood Shores, CA headquarters, and will be based in the office 3-4 days / week.
Facilitating the Annual Business Planning cycle for the Customer team
Facilitating the Quarterly Business Priorities for the Customer team, based on the Annual Plan
Orchestrating the Annual Field Kickoff events for the Customer Team
Leading the preparation of Customer Team updates for the Monthly Board Meetings
Leading the preparation of Customer Team updates for the Monthly Business Reviews
Driving the Business Cadence (quarterly / monthly / weekly)for the Customer team
Working directly with Zuoras CEO, CFO/COO, CPO and other key executive stakeholders across the business
Being the key interface between the Customer Team and Zuoras Financials and Operatings teams
Working with the CCO to prepare for key customers meetings and events
Working with the CCO to create content for key Zuora-wide events (e.g. town hall meetings, annual & quarterly kickoffs, stakeholder meetings)
Professional Experience : 10+ years of experience in business operations, strategy consulting, or a related role within the software or SaaS industry.
Previous experience as a Chief of Staff is a plus.
Leadership Acumen : Proven ability to work with and influence senior executives. Analytical Skills : Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive business outcomes.
Project Management : Excellent organizational skills and the ability to manage multiple complex projects simultaneously, often with competing priorities and tight deadlines.
Bachelors degree required; MBA or other advanced degree is a plus.
This role is ideal for a candidate who is looking to grow into a senior executive position. You will gain unparalleled insight into the strategic priorities and operational challenges of a global software company, working side-by-side with our C-level leadership.