Information Technology Technician

2 weeks ago

Gainesville GA, United States Pete & Gerry's Organics, LLC Full time

Company Overview: Pete and Gerry’s is dedicated to the humane treatment of animals, sustainability, and the restoration of the small family farm to the American landscape. Our farming model provides opportunities for family farms to remain in business, from the organic grain farmers who supply our feed to the families across the country that produce our eggs. The IT Help Desk Technician is a member of the Information Technology Team that supports all employees in corporate, processing plants and distribution centers. The analyst will respond to incidents and requests reported by users and deliver the highest level of customer service. Must possess strong interpersonal attributes, a collaborative mindset, good judgement, clear communication skills and the desire to help others.

Act as a liaison between support tiers and functional groups
Triage Help Desk
Report on project status to management and/or escalation teams
Establish current and new support procedures
Participate in Jira Help Desk implementation and design
Provide IT Support to all employees with a Customer Service mindset
Document, troubleshoot, and track incidents while ensuring timely resolution or proper routing for escalation
Promptly respond to incidents and service requests
Various application and domain account Provisioning/De-provisioning
Troubleshoot computers, phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties
Provide in-house support for IT installation projects
Run data or other low voltage cabling
Terminate data runs
Install end points and other IT equipment
Use ladders and man lifts to complete projects.

True curiosity, passion and interest in problem solving, incredible customer service and being a part of a team of folks who enjoy working together.
Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
Proven experience as an IT Support Technician or similar role.
Strong understanding of computer systems, mobile devices, and other tech products.
Excellent communication skills and the ability to provide step-by-step technical help, both written and verbal.
Certifications such as CompTIA A+, Microsoft Certified IT Professional, or similar is an advantage.
Must be willing to travel to other Pete and Gerry’s locations
Must be comfortable with ladders and man lifts
Medical, dental, and vision insurance
~ Flexible Spending Account
~ Life insurance
~ Disability insurance
~ Paid holidays
~ Tuition reimbursement
~401(k) retirement plan with 4% employer match
~ Footwear reimbursement for onsite employees
~ remote employees receive coupons for free eggs
~ We celebrate diversity and are committed to continually creating inclusive environments for all of our employees

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