Patient Service Representative

3 weeks ago


Indianapolis, Indiana, United States Orthodontic Experts LTD Full time
Job Type

Full-time Description About us: Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team as a Patient Service Representative. We currently have twenty-eight offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices Our core Values consist of the following:
  • Accountability
  • Continuous Improvement
  • Inclusion
  • Integrity
  • Respect
  • Teamwork
  • Transparency
Job Description: Calling all healthcare heroes with a passion for people and a knack for organization As a Patient Service Representative, you're not just the first smile patients see - you're the magic behind the scenes, making their journey through our facility smooth and stress-free. From scheduling appointments with ninja-like precision to mastering insurance acrobatics with finesse, you're the ultimate multitasking maestro. Join our dynamic team, where every encounter is an opportunity to make a difference in someone's life. Duties include, but are not limited to:
  • Answer all phone calls.
  • Listen and return all voicemails left in front of office phones.
  • Check-in new and existing patients and let the clinical staff know that the patient has arrived.
  • Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA (Health Insurance Portability and Accountability) privacy notice)
  • Check out patients (collect payments, make next appointment)
  • Handle questions and provide information to walk-in patients.
  • (This can include discussing the type of insurance the practice accepts, the treatment options available as well as the credentials.)
  • Maintain comm-log up to date with all necessary patient/parent communication information.
  • Review the daily schedule of the clinic for any changes.
  • Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
  • Review for Bonding approvals
  • Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
  • Understand cancellation policy and reiterate it to patients.
  • Print end of the day reports.
  • Check collected payments against the report and check all credit card transactions.
Requirements
  • High school degree or GED equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
  • Excellent problem solving and de-escalation skills.
  • Excellent written and verbal communication skills
Office Hours/Location
  • Monday - Wednesday 8:45am - 5:00pm
  • Thursday - Friday 6:45am - 3:00pm
  • 2 Saturdays per month
  • 7365 W 10th St , Indianapolis, IN 46213
  • Travel availability to Lawrence and Greenwood
Benefits (for our full-time employees)
  • Paid Patient Service Representative Training
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses
Salary Description

Pay: $18.00 - $20.00 per hour Orthodontic Experts LTD

  • Indianapolis, Indiana, United States ADVENT Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge,...


  • Indianapolis, Indiana, United States Axia Women's Health Full time

    Obstetrics and Gynecology of Indiana is a division of Axia Women's Health, one of the largest integrated women's health care groups in the United States. Comprised of nearly 400 providers and 150 care center locations, Axia Women's Health offers a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine,...


  • Indianapolis, Indiana, United States UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Indianapolis, Indiana, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Indianapolis, Indiana, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...


  • Indianapolis, Indiana, United States The Cigna Group Full time

    Location: Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah.Summary: Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate...


  • Indianapolis, Indiana, United States R1 RCM Full time

    Job ResponsibilitiesAs a Customer Service Representative, you will play a vital role in ensuring the smooth registration process for our patients. Your primary responsibilities will include:- Collecting and verifying patient information accurately and efficiently- Addressing patient concerns and questions in a compassionate and professional manner-...


  • Indianapolis, Indiana, United States Marion Health Full time

    Job Summary Patient Access is a service department of the hospital involved with assisting patients, medical staff and ancillary departments. The Patient Access Representative is responsible for the scheduling, insurance verification, pre-cert follow-up, pre-admission, admission, registration, ordering of tests and procedures, verifying medical...


  • Indianapolis, Indiana, United States Affordable Care Full time

    Job DescriptionThe Front Desk Assistant will support the clinic in various operations within the practice. This includes managing the patient lobby, answering phone calls, and performing various administrative tasks.The ideal candidate will have strong organization and management skills, experience working with Dentrix, handling dental office finances, and...


  • Indianapolis, Indiana, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Indianapolis, IN - Salary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service


  • Indianapolis, Indiana, United States Geico - Government Employees Insurance Company Full time

    Customer Service RepresentativeIndianapolis, IN - Salary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fitCustomer Service, Customer Service Representative, Representative, Retail, Insurance, Service


  • Indianapolis, Indiana, United States Anytime Fitness Full time

    The Member Services Representative Objective: The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager. The Member Services Representative is also the club ambassador connecting the local community with their club. Key Performance Indicators: 1. Close 70% of membership...


  • Indianapolis, Indiana, United States Hajoca Full time

    Quot; THE OPPORTUNITY Our Customer Service Representatives must love the customer and must truly enjoy the challenge of balancing the customers interests with the companys best interest. This role is the face of the company to most customers and, t Customer Service, Representative, Service, Customer, Retail


  • Indianapolis, Indiana, United States White Cap Supply Holdings, Inc. Full time

    This project coordinators role will provide a high level of customer service support to our Jobsite Formwork sales team in a dynamic and collaborative environment. This position will be responsible for executing all responsibilities while maintainin Customer Service Representative, Customer Service, Operations, Sales Representative, Billing, Team Leader,...


  • Indianapolis, Indiana, United States White Cap Supply Holdings, Inc. Full time

    This project coordinators role will provide a high level of customer service support to our Jobsite Formwork sales team in a dynamic and collaborative environment. This position will be responsible for executing all responsibilities while maintainin Customer Service Representative, Customer Service, Operations, Sales Representative, Billing, Team Leader,...


  • Indianapolis, Indiana, United States ThreePDS Inc Full time

    **About the Opportunity:**We are excited to offer a challenging and rewarding opportunity as a Member Services Representative at ThreePDS Inc. As a member services representative, you will play a critical role in delivering exceptional customer service to our members, ensuring they receive the support and care they need.**Key Responsibilities:**Respond to...


  • Indianapolis, Indiana, United States Eagle Creek Aviation Full time

    Title: Customer Service RepresentativeLocation: Indianapolis, INReports to: Customer Service ManagerThe Company:Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.Our Jet Access family members are the heart of our...


  • Indianapolis, Indiana, United States Eagle Creek Aviation Full time

    Title: Customer Service RepresentativeLocation: Indianapolis, INReports to: Customer Service ManagerThe Company:Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.Our Jet Access family members are the heart of our...


  • Indianapolis, Indiana, United States PLS Full time

    We're looking for a talented Financial Services Representative to join our team at PLS. As a key member of our team, you'll be responsible for providing exceptional customer service, educating customers on our products and services, and ensuring all transactions are completed accurately and in compliance with regulations.About the CompanyPLS is a leading...


  • Indianapolis, Indiana, United States Quipt Home Medical Full time

    Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports To: Branch Manager/CSR DirectorBranch: At Home Health Equipmentl, a subsidiary of Quipt...