Customer Service Officers
3 weeks ago
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendorwe're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.
The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations.
Administrative, Customer, and Communication Management
Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits.
Greet, admit, and escort office visitors and clients in a professional and courteous manner.
Accurately document order details, status updates, and customer notes within internal systems.
Installer and Project Coordination
Manage daily communication with installers, providing job information, updates, and logistical support.
Maintain clear and consistent communication with project managers regarding order progress and site updates.
Facilitate coordination between project managers and property representatives to ensure accurate project execution.
Data Management
Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems.
Ensure all project-related documentation is accurately filed and maintained for easy retrieval.
Maintain organized records of orders, communications, and project notes.
Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system.
At least 2 years of professional experience in a customer service or client support role
Proficiency in Microsoft Office and experience using CRM or customer service software
High school diploma or equivalent required; Your information will be kept confidential according to EEO guidelines
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Client Service Specialist
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Hyattsville, MD, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out. All potential applicants are encouraged to scroll through and read the complete job description before applying. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for...
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Client Service Specialist
3 weeks ago
Hyattsville, MD, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out. Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration...
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Client Service Specialist
3 weeks ago
Hyattsville, MD, United States Renova One Full timeWe are not working with external recruiters or search firms for this position - please do not reach out. Ensure all your application information is up to date and in order before applying for this opportunity. Company Overview: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family,...
