Project Success Specialist

2 weeks ago

Louisville KY, United States Alpen High Performance Products Full time

Project Job Title: Project Success Specialist Communications & Shipping Department: Customer Success
Reports to: Customer Success Manager, Heather Elder
Status: Full-Time
Alpen High Performance is setting the new standard in building performance through climate responsive designs. We're a Colorado-based, nationwide company committed to delivering durable, energy-efficient, and sustainable productsmaking high-performance accessible to all. With over 40 years of innovationincluding leading the market with triple- and quad-pane thin-glass technologywe combine craftsmanship, affordability, and environmental stewardship for a climate-resilient future.
The Project Success Specialist Communications & Shipping plays a crucial role in customer communication and shipping coordination. This position is responsible for managing Alpen's Customer Welcome Care Package for all new orders and ensuring seamless communication with customers as orders near manufacturing completion; as well as providing post-sales communications and support. Additionally, this role serves as the primary liaison between freight carriers, customers, and Alpen's shipping team to ensure on-time delivery and customer satisfaction.
Utilize pre-approved communication templates to effectively coordinate shipments with customers.
Manage communication with a diverse customer base, including homeowners, general contractors, dealers, and distribution representatives.
Provide all post-sales order communications to customers.
Communicate the daily shipping outbound report to facilitate clear and accurate customer communication.
Alpen has implemented this change, making it a part of our daily operations.
Collaborate closely with manufacturing, sales, shipping supervisors, and external logistics partners to ensure smooth order fulfillment.
Proficiency in Microsoft Excel, including spreadsheet navigation and calculations.
Experience with Paradigm Construction software and Salesforce preferred.
Proficiency in Microsoft Outlook for tracking shipment addresses, order details, and logistics information.
Excellent communication and active listening skills, particularly when interacting with DIY homeowners, general contractors, and Alpen dealers.
Prior experience in logistics, shipping coordination, or customer care is preferred.
Reporting Structure: This role will report to the Customer Success Manager.

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