Chief Relations Officer

4 weeks ago

Cambridge MA, United States Stryke National Investigations LLC Full time

The Chief Relations Officer (CRO) at Stryke National Investigations will serve as a strategic partner to the CEO and COO, driving aggressive organizational growth through the development and execution of high-level relationship strategies. This position bridges executive leadership, client engagement, and brand expansion. The CRO will oversee all aspects of client relations, new business development, marketing, and strategic partnerships to ensure Stryke continues to scale as a premier investigations firm nationwide.This is a hands-on leadership role that requires a visionary with exceptional business acumen, relationship intelligence, and an ability to translate growth strategies into measurable results.Key ResponsibilitiesStrategic Leadership & GrowthCollaborate directly with the CEO and COO to design and implement long-term strategic growth initiatives across multiple service verticals.Identify and develop new business opportunities, partnerships, and strategic alliances that align with company objectives.Lead expansion strategies into emerging markets and service lines within the insurance, legal, and corporate sectors.Oversee and refine company branding, positioning, and messaging to support organizational growth.Client Relations ManagementDirect and enhance the companys client relationship programs, ensuring consistent and high-quality engagement across all accounts.Maintain and strengthen relationships with key clients, partners, and stakeholders to maximize retention and satisfaction.Oversee client onboarding processes, performance metrics, and feedback systems to ensure service excellence.Resolve complex client issues with a proactive, solutions-based approach.Business Development & MarketingOversee marketing initiatives, including digital campaigns, event strategies, and thought leadership content.Manage proposal development, RFP submissions, and sales pipeline growth.Guide cross-department collaboration between marketing, sales, and operations to align messaging with measurable results.Leverage data and analytics to evaluate client performance, market trends, and new business opportunities.Team Leadership & CultureBuild and lead a results-oriented business development and client success team.Foster a culture of innovation, accountability, and continuous improvement.Serve as a brand ambassador and public-facing representative of Stryke National Investigations at industry events and conferences.QualificationsBachelors degree in Business Administration, Marketing, Communications, or related field (MBA preferred).Minimum of 5+ years in senior leadership roles involving business development, client relations, or strategic growth.Proven track record of driving company revenue and client expansion through relationship-based strategies.Exceptional communication, negotiation, and leadership skills.Strong understanding of the insurance, legal, or investigations industry preferred.Data-driven decision-maker with experience using CRM systems and analytics tools.Why Join Stryke National InvestigationsWork directly with the CEO and COO to shape the future of one of the fastest-growing investigative firms in the country.Be part of a mission-driven company that values integrity, innovation, and relationships.Competitive compensation, growth incentives, and leadership autonomy.Generous and flexible paid time off 100% paid dental and vision benefits. 50% paid medical benefits. recblid uq6dkov3x77pm831dwkeuuyk7l1xmo Stryke National Investigations LLC

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