Desktop Support
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Level 2 Desktop Support TechnicianWe are seeking a highly skilled and customer-focused Level 2 Desktop Support Technician to provide technical support across macOS and Windows environments. This role requires strong troubleshooting abilities, excellent communication skills, and the professionalism to support users both in person and remotely. The ideal candidate thrives in a fast-paced environment, takes ownership of issues, and delivers an exceptional support experience.
Key ResponsibilitiesProvide hands-on desktop support for hardware, software, peripherals, and network connectivity issues.
Troubleshoot, diagnose, and resolve incidents across macOS and Windows platforms.
Support and administer Microsoft 365 applications (desktop and web), including Outlook, OneDrive, Teams, and SharePoint.
Manage incoming requests through a ticketing system (TDX experience preferred), ensuring accurate documentation and timely resolution.
Utilize remote support tools to assist users across multiple locations.
Greet and assist employees at the walk-up support window/door, offering a friendly and customer-centric support experience.
Collaborate with internal IT teams on escalations, root-cause analysis, and system improvements.
Assist with hardware deployment, workstation builds, software installations, and equipment lifecycle management.
Provide light support for AV equipment (preferred but not required), including conference room technology, meeting setups, and basic troubleshooting.
Required
Skills & ExperienceStrong technical troubleshooting skills across desktop hardware and software.
Proficiency supporting both macOS and Windows operating systems. Strong working knowledge of Microsoft 365 (desktop and online versions).Hands-on experience working with ticketing systems, ideally TeamDynamix (TDX).Experience using remote support tools for system access and troubleshooting.
Excellent interpersonal and communication skills—ability to interact with end users in person and remotely with patience, clarity, and professionalism.
Ability to prioritize tasks, manage time effectively, and maintain a high level of customer satisfaction.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
-
Desktop Support
24 hours ago
Phoenix, Arizona, United States Sira Consulting, an Inc 5000 company Full-timeTitle : Desktop Support Location: Phoenix AZ (onsite) Visa:- USC or GC only Job Description • Deliver world-class IT support to onsite and remote executives • Independently resolve complex, break/fix issues in person or via telephone • Perform installations, replacements, upgrades, and other hardware/software related tasks as needed • Setup and...
-
Desktop Support
4 days ago
Phoenix, Arizona, United States Artech Full-timeJob Title : Desktop Support Location : E University Dr, Phoenix, AZ 85034, United States Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install software, move customer office or cube equipment (workstation or laptop) from one location to the other. Provide support on various...
-
Desktop Support
4 days ago
Phoenix, Arizona, United States MsysInc Full-timeCompany DescriptionNorth Carolina Corporation having experience in IT consulting for more than 10 yearsJob DescriptionRequired Skills4 years desktop servicepatching and imagingprinter, scannerWindows Additional InformationAll your information will be kept confidential according to EEO guidelines.
-
Desktop Support
4 days ago
Phoenix, Arizona, United States krg technology Full-timeCompany DescriptionThanks for your time,Kind Regards,Ajith Technical Recruiter KRG Technologies Inc Phone: 661 367 8000 Ext - 310Job DescriptionJob Title: Desktop SupportLocation: Salt lake City, UT/Phoenix, AZ.Duration: Contract /Full TimeJob Description:Daily TasksImaging / re-imaging laptops & desktopsTroubleshooting technical laptop and desktop issues...
-
Desktop Support Technician II
1 day ago
Phoenix, Arizona, United States iT1 Full-timeiT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Desktop Support Technician to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade. You will be exposed to many of the top technology offerings in the market and can work with some of the most...
-
Desktop Support Engineer
4 days ago
Phoenix, Arizona, United States Ampcus Inc. Full-timeAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Desktop Support Engineer Location(s): Phoenix, AZ Job Summary: Provide first-level technical support for end users by troubleshooting and resolving hardware,...
-
Desktop Support Technician
4 days ago
Phoenix, Arizona, United States MetroSys Full-timePosition OverviewMetroSys is seeking an Onsite Desktop Support Technician to provide hands-on technical support for users within a professional, enterprise environment in Phoenix, AZ. This position will serve as a primary onsite resource for workstation support, hardware deployments, Microsoft technologies, user access, and day-to-day technical issues.The...
-
Desktop Support
2 days ago
Phoenix, AZ, Maricopa County, AZ; Arizona, United States Sira Consulting, an Inc 5000 company Full-timeTitle : Desktop Support Location: Phoenix AZ (onsite) Visa:- USC or GC only Job Description : • Deliver world-class IT support to onsite and remote executives • Independently resolve complex, break/fix issues in person or via telephone • Perform
-
Desktop Support
2 days ago
Phoenix, AZ, United States Apex Systems Full-timeJob#: 3055227 Job Description: Overview:We are seeking a highly skilled and customer-focused Level 2 Desktop Support Technician to provide technical support across macOS and Windows environments. This role requires strong troubleshooting abilities, excellent communication skills, and the professionalism to support users both in person and remotely. The ideal...
-
Technician, Desktop Support, II
4 days ago
Phoenix, Arizona, United States Carrington Mortgage Full-time $27 - $35 PermanentDescriptionCome join our amazing team !The Desktop Technician II is responsible for install, update, and repair of personal computer hardware and software systems. Recommend, maintain, and implement desktop solutions in support of organizational business needs. Perform all duties in accordance with the company’s policies and procedures, all US state...
