ServiceNow Technical Lead

Role: ServiceNow Technical Lead Location: Salt Lake City, Utah Employment Type: Fulltime Skills: IT Service Management, RESTful (Rest-APIs), ServiceNow, ServiceNow IT Service Mngt, SOAP About the Role: Rockwoods is seeking an experienced ServiceNow Technical Lead to join our client’s team in Salt Lake City, UT. We’re looking for a driven professional who excels at solving business and technical challenges, leading global teams, and delivering high-quality ServiceNow solutions. This role requires close collaboration between the onshore client team. The ideal candidate will have deep technical expertise in CMDB management, ServiceNow platform upgrades, and project execution, along with strong leadership and communication skills. You’ll work in a collaborative, growth-oriented environment—partnering with enterprise clients, contributing to impactful projects, and engaging with cutting-edge cloud and ServiceNow technologies. Key Responsibilities 1. Leadership & Coordination Serve as the primary onshore point of contact for the client. Coordinate effectively with the offshore delivery team to ensure seamless execution. Provide strategic direction and thought leadership on ServiceNow best practices. 2. Technical Expertise Design, develop, and implement ServiceNow solutions—focusing on CMDB and related modules. Configure, maintain, and optimize the CMDB to ensure accuracy and compliance. Lead ServiceNow upgrade activities, including testing, validation, and deployment. Develop custom workflows, automation, and integrations based on business needs. 3. CMDB & Discovery Oversee Discovery and Service Mapping to maintain accurate CI data. Define reconciliation rules, CI classes, and data models aligned to business processes. Troubleshoot CMDB issues in adherence to ITIL and governance standards. 4. Project Management Lead ServiceNow implementation and enhancement projects. Prepare and present project updates, roadmaps, and status reports to stakeholders. Identify and manage project risks, dependencies, and improvement opportunities. 5. Stakeholder Management Build and sustain strong relationships with client stakeholders. Translate business requirements into actionable technical deliverables. Provide guidance, training, and knowledge transfer to both onshore and offshore teams. 6. Governance & Compliance Establish and maintain governance frameworks for CMDB and ServiceNow usage. Ensure compliance with organizational, security, and regulatory standards. Required Qualifications Experience 8+ years of hands-on experience in ServiceNow development, implementation, and administration. Proven experience managing CMDB, Discovery, and Service Mapping. Strong background in ServiceNow upgrades and platform maintenance. Technical Skills Proficiency in JavaScript and Glide scripting. Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules. Experience with REST/SOAP APIs, MID Server configurations, and integrations. Skilled in creating ServiceNow reports and dashboards. Leadership Skills Experience managing onshore and offshore teams. Excellent communication, presentation, and stakeholder management abilities. Preferred Qualifications ServiceNow Certifications: Certified System Administrator (CSA) Certified Implementation Specialist (CIS) – CMDB, ITOM, or related modules Education: Bachelor’s degree in Computer Science, Information Technology, or a related field Please Attach your resume in word document and provide me below details for immediate submission How many years of experience in ServiceNow development, implementation, and administration.? how many years of Expertise in CMDB, ITSM, and ITOM (Discovery, Service Mapping) modules? How many years of years of Experience with REST/SOAP APIs, MID Server configurations, and integrations.?• First Name : • Last Name • Current Location : • Contact Number : • Email ID : • Salary: • Interviews or Offers in Pipeline : • Work Authorization in USA : • Interview Availability : • Start Availability : • Open to relocate and work onsite : • Linkedin :