Director of Rooms

About Cascade Hotel — A Tribute Portfolio Hotel Nestled in the heart of Kansas City’s Country Club Plaza, Cascade Hotel blends contemporary sophistication with the independent spirit of the Tribute Portfolio. We’re dedicated to creating authentic, memorable experiences for every guest and event powered by a team that embodies hospitality, creativity, and excellence. The Director of Rooms at the Cascade Hotel is responsible for overseeing all aspects of the Rooms Division including Front Office, Housekeeping, Valet/Bell Services, and Guest Relations. This leadership role ensures exceptional service delivery, operational excellence, and financial performance, aligned with the hotel’s luxury standards and the Tribute Portfolio brand identity. Key Responsibilities: Operational Leadership Oversee daily operations of Front Office, Housekeeping, Valet/Bell Services, and Guest Relations. Ensure seamless arrival and departure experiences, including valet parking and bell service coordination. Maintain clear communication and collaboration with all hotel departments. Enforce hotel policies, service standards, and safety protocols. Serve as Manager on Duty as needed, promptly resolving guest and operational concerns. Guest Experience Champion the guest journey from arrival to departure, ensuring excellence in every touchpoint. Manage guest feedback and implement strategies to improve satisfaction scores. Oversee VIP arrivals, special requests, and amenities to create personalized, memorable experiences. Ensure valet operations are efficient, secure, and guest-focused. Valet and Bellman Operations Supervise valet and bell services to ensure timely, courteous, and secure handling of vehicles and luggage. Implement and monitor procedures for parking lot management and vehicle accountability. Collaborate with engineering and valet teams to maintain the condition and functionality of parking facilities. Financial Management Develop and manage departmental budgets while controlling labor and operating expenses. Monitor occupancy trends, forecast staffing needs, and allocate resources efficiently. Maintain accurate valet revenue tracking and financial reporting. Identify opportunities to maximize revenue and operational performance. Team Development Recruit, train, and develop high-performing team members. Conduct regular performance evaluations and provide coaching and feedback. Foster a positive, collaborative, and service-driven team culture. Process Improvement Implement and maintain standard operating procedures and quality assurance programs. Ensure compliance with all brand and hotel standards, including Tribute Portfolio guidelines. Conduct regular inspections of rooms, public areas, and valet operations to uphold luxury standards. Qualifications Bachelor’s degree in hospitality management or a related field (preferred). Minimum 5 years of leadership experience in hotel operations (Front Office, Housekeeping, or Valet/Bell Services). Strong knowledge of guest service standards and luxury hospitality operations. Proven success in budgeting, forecasting, and financial management. Excellent leadership, communication, and problem-solving skills. Proficiency in PMS systems (e.g., OPERA) and Microsoft Office 365. Availability to work flexible schedules, including nights, weekends, and holidays. Physical Requirements Ability to lift 35 lbs. and perform physical tasks such as standing, walking, and reaching throughout the shift. Comfortable working in a fast-paced environment with frequent interruptions. Benefits A vibrant, collaborative work environment that encourages growth and innovation. A fun, team-driven culture built on mutual success and respect. Competitive compensation and benefits, including: Medical, dental, and vision insurance Paid time off Employee discounts across our hotel and affiliated properties