Flagship Shop Director

4 weeks ago

New York NY, United States Temple St. Clair Full time

Shop Director – New York Flagship Temple St. Clair | New York, NY | Full-Time | On-Site Founded in Florence and based in New York City, Temple St. Clair is dedicated to the pursuit of beauty through fine jewelry. Each jewel is crafted by master goldsmiths, blending art, history, and nature in timeless design. The Maison's flagship boutique in New York embodies this spirit - intimate, luminous, and devoted to the art of living beautifully. Base Salary - $120,000 with total earnings commensurate with experience and may include a discretionary performance-based bonus. About the Role We are hiring a Shop Director to lead our New York flagship — an intimate, luxury environment devoted to the art and culture of high jewelry. The primary mandate of this role is client acquisition: prospecting, cultivating, and converting new High Net Worth clients — across the NY Tri-State region, nationally, and internationally — through elevated clientelling, private appointments, bespoke storytelling, and VIP experiences. The candidate will also lead, coach, and elevate a small, talented team of Client Advisors — driving sales, ensuring refined hospitality, consistent standards, and exceptional performance. Core Focus: Client Development & Leadership • Prospect and acquire new HNW clients across NYC, Tri-State, nationally, and internationally through networking, referrals, partner channels + private introductions • Lead and personally host elevated private appointments (in boutique, offsite, virtual) to drive conversion and long-term loyalty • Curate bespoke client journeys, including exclusive previews and VIP experiences to deepen emotional connection and repeat purchase • Maintain precise CRM discipline to identify opportunity, drive frequency, and maximize lifetime client value • Promote a culture of teamwork, high standards, continuous learning, and professional growth • Provide regular qualitative insights to HQ on client behavior, sales trends, and operational needs to inform strategy and buying • Add meaningful value to the client experience through fluency in culture, the arts, and the New York creative landscape • Develop, coach, and elevate Client Advisors in true luxury clientelling — modeling preparation, hospitality, discretion, and follow-through • Architect a boutique culture where client development is proactive, strategic, and consistent — not transactional Qualifications • 5+ years luxury retail leadership (fine jewelry strongly preferred) • Proven success acquiring and developing HNW clientele • Deep fluency in VIP clientelling and relationship-based selling • Strong leadership presence; excellent communication and discretion • High taste level and appreciation for art, craftsmanship, and design • CRM familiarity and disciplined client development practices Application Instruction: Please share your top 3 client development tactics with resume and Email to fbellina@templestclair.com and jharbage@templestclair.com. Temple St. Clair is an equal opportunity employer. We value curiosity, creativity, and the pursuit of excellence in everything we do.

  • Flagship Shop Director

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