Event Supervisor

Position Summary The Event Supervisor dedicated to Dignity Memorial Funeral Homes is responsible for overseeing hospitality operations for memorial gatherings, celebrations of life, and family receptions throughout the Chicagoland area. As an exclusive Blue Plate Catering partnership, this role represents an important extension of the care and compassion families receive during some of life’s most emotional and vulnerable moments. Essential Functions of your Role Arrive Ready: Show up on time at the venue, dressed according to Blue Plate’s professional uniform standards, and ready to lead the team. Get Your Assignment: Check in with the event packet, review event details, and connect with the sales team or client to ensure all specifics and special requests are covered. Lead the Setup: Direct the Front of House (FOH) team in setting up the event space according to the floor plan and timeline, ensuring efficiency and precision. Run the Show: Check in FOH staff, assign roles, and ensure everyone understands their responsibilities and service expectations. Master the Menu and Flow: Conduct a pre‑shift meeting to review the menu, service style, kitchen flow, and any special guest considerations, ensuring seamless execution. Deliver Exceptional Service: Monitor all FOH elements throughout the event, ensuring staff provide exceptional, timely, and professional service. Ensure Professionalism: Maintain high presentation standards by ensuring all FOH staff meet uniform and grooming expectations. Keep It Running Smoothly: Troubleshoot any service challenges in real time, adjusting as needed to uphold Blue Plate’s quality standards. Manage Staffing and Budget: Monitor staffing levels to ensure efficient labor use while maintaining service quality and adhering to event budgets. Wrap It Up: Supervise event breakdown, ensuring equipment is used, cleaned, and stored properly, and that the venue is left in pristine condition. Stay Accountable: Conduct a final walkthrough with the venue representative, complete inventory and event summary reports, and submit required paperwork to the service department. Complete Event Documentation: Fill out event summaries, performance notes, and any necessary paperwork, submitting them to management at the end of each shift. Support and Train: Lead on‑site training sessions, attend Event Supervisor meetings, and help develop new team members to maintain Blue Plate’s reputation for excellence. Be a Team Player: Work independently and as a leader within a cohesive team, always striving for exceptional guest experience. Be Safe: Ensure compliance with safety, sanitation, and venue regulations throughout the event. Stay Connected: Regularly check Blue Plate’s scheduling system to confirm shifts and stay updated on any event changes before arrival. Perform other relevant tasks as assigned by management to support event success. Education and Experience High school diploma or equivalent required. 1‑3 years of experience in Front of House and Back of House job duties, preferred. Essential Qualifications Embody the Blue Plate Mission: Demonstrating a strong commitment to “care more” for others through exceptional food and service experiences that bring our partners’ visions to life. Leadership & Problem‑Solving: Ability to identify, address, and resolve challenges in real time while escalating issues to leadership when necessary. Quick Thinking and Adaptability: Function independently and intuitively in a fast‑paced, dynamic event environment. Strong Interpersonal

Skills:
Effectively communicate and collaborate with diverse teams, clients, and guests, fostering a positive and cooperative work environment. Guest Service Excellence: Maintain a welcoming and professional presence, ensuring guests have outstanding experience. Service and Fine Dining Knowledge: Familiarity with high‑end service standards, including the sequence of service, off‑premises catering logistics, and proper etiquette. Attention to Detail: Ability to pin tables, fold napkins, and oversee table settings to Blue Plate’s exacting standards in a timely fashion. Dependability and Responsibility: Exhibit reliability, accountability, and professionalism in all aspects of the role. Effective Communication: Clearly relay instructions, expectations, and event details to both staff and guests, ensuring smooth execution. Technical Proficiency: Basic computer skills, including the ability to navigate event software and the internet as needed. Time Management and Organization: Ability to prioritize, multitask, and manage time effectively in a high‑pressure setting. Commitment to Excellence: Consistently uphold Blue Plate’s quality and service standards while maintaining a positive attitude when interacting with clients, guests, and fellow team members. Language Skills Proficiency in English (reading, writing, and speaking) is required. Bilingual skills are a plus. Physical Demands While p