Director of Quality Assurance

Director of Quality Assurance Find out if this opportunity is a good fit by reading all of the information that follows below. Children's Services of Roxbury, Inc. Watertown, MA Base pay range $70,000 - $80,000 per year About The Position The Quality Assurance Director leads quality assurance, compliance, and training oversight across the Behavioral Health Department. This leadership role ensures CSR’s behavioral health programs maintain the highest standards of service quality, regulatory compliance, and effectiveness. The Director supervises the Training & Staff Development Specialist, Office Manager, and Quality Coordinators, and drives data‑informed improvement initiatives, clinic licensing compliance, and staff development across all BHD programs. Key Responsibilities Hiring, Onboarding & Training Oversight: develop and maintain hiring and onboarding workflows with HR; ensure structured, trauma‑informed onboarding; supervise the Training & Staff Development Specialist and oversee ongoing staff training and CBHI/internal compliance. Quality Assurance & Performance Monitoring: design and implement a data‑driven QA system to monitor service quality, staff performance, and client outcomes; define key indicators and track progress using the Credible EHR; supervise Quality Coordinators on audits, satisfaction data, and improvement plans; lead Family Satisfaction Surveys and the monthly Quality Management Council; support Program Directors with data‑informed enhancements; conduct investigations into major quality concerns; assist with utilization reviews and record audits tied to CBHI/state compliance. Health Clinic Licensing & Regulatory Compliance: ensure compliance with licensing and payer regulations (DPH, managed care entities, commercial insurers); develop/maintain clinic policies and procedures aligned with regulatory expectations; manage a compliance calendar and timely submissions; serve as liaison with regulatory bodies (Massachusetts DPH) to coordinate inspections and responses. Requirements Must‑Haves Bachelor’s degree in Social Work, Public Health, Psychology, Human Services, Health Administration, or related field. 5+ years of experience in behavioral health or human services, including 2+ years in a leadership, compliance, or QA role. In‑depth knowledge of DPH licensing and behavioral health regulatory requirements. Proven experience supervising staff and leading performance improvement efforts. Skill in analyzing and using data (EHR and reporting tools) for decision‑making; proficiency with Microsoft Office and electronic health records (Credible). Strong written and verbal communication skills; ability to collaborate across programs. Nice‑to‑Haves Master’s degree in Public Health, Social Work, or related field. Familiarity with CBHI programs and documentation standards. Bilingual or multilingual proficiency. Experience working with culturally diverse populations and trauma‑informed service models. Salary & Benefits Health, dental, and vision insurance 401(k) plan and paid time off Employee discounts and access to CEU/professional development opportunities Supportive, mission‑driven team environment About CSR Children’s Services of Roxbury (CSR) is one of Massachusetts’ largest Black‑led nonprofits, providing holistic services to 6,000+ children and families each year. We foster a culture of trust, humility, and respect, where every team member is valued and supported. CSR is an equal‑opportunity employer committed to an inclusive environment. xrczosw We encourage applicants of all backgrounds to apply. Seniority level Director Employment type Full‑time Job function Quality Assurance Industries Non‑profit Organizations