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Infrastructure Services Engineer

4 weeks ago

Waltham MA, United States firstPRO, Inc Full time

6+ Months 3 days onsite in Waltham

We’re looking for an infrastructure services engineer to join our ranks. An infrastructure services engineer will provide reliable and flexible support to all components of the infrastructure, including systems, networking, data center operations, cloud infrastructure, telecom, and others. This role will be dedicated to maintenance and management of these systems, as well as responding to all alerts to ensure maximum reliability.

Key Responsibilities Performing regular changes to a wide variety of infrastructure components
Administer and oversee all deployed systems and infrastructure
Perform regular maintenance on all infrastructure systems, such as Server OS, VMWare, etc.
Respond to system alerts generated during and after business hours
Troubleshoot issues that arise on infrastructure components, and work closely with other Technology team to resolve ongoing problems
Perform problem resolution, root cause analysis, and implement projects to reduce future issues
Implement automation and scripting to reduce manual tasks
Document systems and configurations for ease of support for other members of the team
Be part of a 24x7 support team with on-call rotation
Core Strengths and Skills
~3+ years’ experience with a variety of infrastructure tools (VMWare, Cisco, Windows Server OS, etc.)
~ Experience with public cloud providers (AWS, Azure) and associated infrastructure management a plus
~ Knowledge of networking protocols and technologies (DNS, DHCP, SNMP, TCP/IP)
~ Solid knowledge of and previous experience using scripting technologies (PowerShell or Python)
~ Thorough understanding of managing servers in large corporate settings, covering security protocols, compliance with policies, and handling exceptions or changes
~ Excellent communication and documentation skills
~ Ability to work well as part of a large team
~ Proven ability to troubleshoot and resolve production issues while making sensible decisions in times of stress