Senior Salesforce Administrator

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.Our mission is simple: build strong and diverse communities through innovative financial technologyand we do that by empowering our people to help create success for our customers. We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Salesforce Administrator . This position requires an individual who possesses advanced technical proficiency in the Salesforce Ecosystem. Their depth of experience and knowledge with Salesforce Service Cloud allows them to influence both IT and internal business teams to drive technical integration design and implementation, resulting in maximum value for Q2. The person understands the importance of Agile deployment and ensures execution through all project phases. The candidate will have a passion for enabling Q2 to operate their businesses more effectively using Salesforce and integrated technologies.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.


Manage and administer multiple applications - Salesforce Service Cloud, Experience Cloud and Salesforce Integrations
Demonstrate leadership and technical expertise both by utilizing out of the box features and presenting custom solutions on the Salesforce platform
Create Flows to further customize Salesforce to meet specific use cases, including the use of high-quality practices, validation testing, end user testing, and complete documentation
functional business teams and with peers on the Business Applications Management team.
Build reports, automation, and dashboards that provide comprehensive and actionable business intelligence
Stay informed on leading industry trends and Salesforce best practices; training programs (scoping, discovery, configuration, documentation, and training)
Participate in DevOps/releasemanagement
Identify unused or underutilized platform features to identify business opportunities and drive adoption
Work using Agile Methodologies with knowledge of JIRA tools
Typically requires a Bachelors degree and a minimum of 8 years of related experience; or equivalent related work experience.
Strong Salesforce product knowledge and at least 3+ years of preferred Salesforce Administration hands?Experience Service Cloud (Case Assignment, Omnichannel, Service Console, Lightning Layouts, Entitlements, and Reporting)
Experience building, troubleshooting and improving Flows for automation
Experience implementing Salesforce configuration changes as an admin
DevOps/release management experience
Proactive approach to enhancing and troubleshooting Salesforce org (continuous improvement)
Experience with backup solutions (OwnBackup), DevOps software (Copado Essentials), JIRA, and Confluence tools are a plus/preferred
Strong change management skills for business adoption of Salesforce and other integrated applications
building skills through verbal and written interactions with team and stakeholders
Ability to effectively work with business Superusers, IT business analysts and project managers to ensure consistency with strategic direction
Understanding of project management principles
Salesforce Administrator Certification strongly preferred
Experience with Experience Cloud managing Customer or Partner Sites strongly preferred
Experience with Einstein for Service or similar tools also strongly preferred
#This position requires fluent written and oral communication in English.
We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Hybrid Work Opportunities
Flexible Time Off
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impactin the industry and in the community.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements.
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