Contract Quality Manager

4 weeks ago

Oxford, Connecticut, United States PTA Plastics Full time
Position Title: Contract Quality Manager Reports To: General Manager
Department: Quality Assurance
There is something exciting about being on the front end of product development and evolution. PTA Corporation, a plastic injection molder and tool builder, is an "entrepreneurial" manufacturer whose customers are leaders in the medical device, defense, homeland security and technology industries including Fortune 500 OEMs. And we are currently looking for an experienced Quality Manager to join our team.

Quality Management System Oversight :
Ensure the effectiveness and compliance of the Quality Management System (QMS).
Personnel Management:
~ Supervise and manage Quality Assurance (QA) personnel to maintain operational efficiency and alignment with quality standards.

Oversee calibration and metrology requirements to ensure equipment accuracy and reliability in quality processes.

Address and resolve quality-related issues raised by customers and suppliers, ensuring timely and effective corrective actions.

Report to management on the performance and effectiveness of the QMS.
Responsible for ensuring that processes needed for the quality management system are established, implemented and maintained for the division.
Report to top management on concerns affecting the QMS.
Assure that parts produced meet customer specifications, and requirements via inspection (incoming, in-process & final) and effective process control and monitoring.
To represent our customers regarding quality of the products produced.
Get involved when quality issues are escalated and lead applicable facility through resolution of issues focusing on customer satisfaction.
Responsible for assuring compliance to the division's quality system via coordination of all internal audit and process/system improvement activities.
Responsible for facilitating resolution and communicating effective correcting actions for all customer complaints. Improve tracking of customer complaints so that they are a measure of PTA's quality, get adequate attention and timely closure resulting in customer satisfaction.
Focus efforts on a goal of zero complaints.
Responsible for initiating and facilitating quality/system improvement activities.
Coordinate implementation of best practices between facilities.
Responsible for planning, preparation and presentation of the periodic management review and subsequent reporting and follow-up on identified issues.
Reporting, posting and communicating PTA's performance metrics to the work force.
Stay abreast of new and future quality programs, techniques, equipment, and training.
Enforcement of all company policies and procedures.
Bachelor's degree or equivalent (ASQ CQE or CMQ/OE).
Twenty (20) years of experience in a Quality Assurance environment.
Minimum of ten (10) years supervision of a Quality Assurance department.
Minimum of ten (10) years' experience in an injection, molding environment.

Total customer satisfaction as measured by report cards, complaints, performance metrics, surveys and daily communication.
PTA Plastics, is an Equal Opportunity Employer. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
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