Head of Products

5 days ago


Boston MA, United States SymphonyAI Full time

Senior Product Manager (Remote)
Join to apply for the Senior Product Manager (Remote) role at SymphonyAI .
SymphonyAI Media is a leading innovator in AIdriven solutions for the media and entertainment industry. We empower our clients with cuttingedge technology that enhances content creation, distribution, and monetization. From ETL pipelines to data modeling and infrastructure, we help our clients manage and derive value from highvolume financial and content performance datasets and were increasingly embedding AI/ML and LLM capabilities into our solutions to unlock nextgeneration automation and insights.
We are looking for a Senior Product Manager who will connect our customers, Product, and Engineering teams. This role blends customer empathy with product execution: capturing feedback, translating it into actionable user stories, coordinating releases, and ensuring that internal delivery aligns with external expectations. Youll work closely with the Head of PMO, Product Director, and Engineering leads to make sure every release delivers measurable customer value.
Gather and synthesize customer feedback, usage data, and enhancement requests.
ensure customer outcomes are represented.
Contribute to roadmap discussions with the Product Director.
Draft and distribute customer release notes and readiness communications.
Lead structured customer checkins for upcoming releases and joint testing.
Track and communicate progress, risks, and dependencies across teams.
5-10 years of combined experience in Product Management, Program Management, or Customer Success for SaaS or platform products.
~ Strong understanding of agile delivery and backlog management.
~ Experience writing requirements and stories; Technical familiarity with APIs, data pipelines, or cloud infrastructure a plus.
~ SymphonyAI also offers a range of benefits, including comprehensive health insurance, life and disability coverage, a 401K employer matching program, paid holidays, selfcare days, and flex time off.
SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, financial services, manufacturing, media, and business IT. Since its founding in 2017, SymphonyAI has grown rapidly to 2,000 talented leaders, data scientists, and other professionals across 35 countries.


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