Urgent Need Technical Support Analyst

1 day ago

Bronx NY, United States CSI Companies Full time

CSI Companies is seeking a Technical Support Analys t to work with one of our top healthcare clients
Location : Bronx, NY 10467
Type : 100% on-site
Duration : 6+ Month Contract
Pay : $35 - $40/hour W2
Shift : Monday - Friday 8am - 5pm
Description :
Overview
We’re seeking a Technical Support Analyst to support technology implementations, field operations, and post–go-live client support. This role works closely with the Implementation Manager and operates within a full project lifecycle, ensuring high-quality delivery and technical excellence.
Key Responsibilities
Assist with site surveys, equipment installations, configurations, and system deployments.
Support the Implementation Manager across all project phases, following Health IT and industry standards.
Provide post–go-live support, troubleshooting technical issues as they arise.
Serve as an on-site point person across multiple concurrent projects.
Work within the Data Center to bring servers, switches, and related infrastructure online.
Perform server upgrades, installations (including blade servers), and decommissioning tasks.
Maintain and document equipment tracking, asset management, QC, and inventory control.
Create technical documentation (Visio diagrams, Excel reports, etc.).
Qualifications
Bachelor’s in Computer Science preferred; trade school certification (A+) also considered.
Minimum 2 years of relevant technical support or field implementation experience.
Strong understanding of TCP/IP, routers, switches, and general networking.
Knowledge of cabling standards (Cat5, multi-mode fiber).
Solid desktop support skills: hardware configuration, Windows OS (2000/XP or later), MS Office.
Experience with Remedy or similar ticketing systems.
Excellent communication, customer service, and professional presence.
Ability to manage multiple large-scale projects simultaneously.
Preferred Skills
Familiarity with server hardware, blade technology, and Data Center environments.
Experience with asset tracking and inventory management tools.

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