Project Coordinator

Agile IT is a Microsoftâ€'focused consulting and managed services provider. We help customers modernize and secure Microsoft 365, Azure, Azure Government, and Microsoft GCC High, with a mission to make CMMC Level 2 practical and sustainable through repeatable architectures, evidence automation, and managed operations. What youâ€TMll work across (our services) Professional Services â€" Enablement (fixedâ€'price projects) Managed Services â€" Security & CMMC Compliance for Microsoft cloud and onâ€'premises systems Microsoft GCC High Licensing (secure onboarding & lifecycle operations) Complementary Partner Services (coâ€'delivered with strategic partners) The Project Coordinator / Autotask Dispatcher is responsible for keeping customer work moving smoothly through Agile ITâ€TMs delivery teams. This role owns ticket and task dispatching in Autotask, coordinates project schedules, and ensures engineers are working on the right things at the right time. They are the operational “air traffic controller†for projects and service requests, helping Agile IT deliver a consistent, highâ€'quality customer experience and protect project margins. Key Responsibilities Ticket & Work Dispatching (Autotask / PSA) Monitor project and service queues in Autotask and other PSA boards. Escalate urgent or atâ€'risk tickets to project managers, Customer Success, or leadership as needed. Project Coordination Build and maintain detailed project schedules, timelines, and calendars; Create and manage project tasks in Autotask, making sure all work is broken into clear, assignable items with due dates and dependencies. Schedule internal and client project meetings (kicksâ€'offs, working sessions, status calls), prepare agendas, and capture notes and action items. Publish regular project status updates (summary emails, dashboards, PSA notes) and ensure documentation is complete before handing over to support / Customer Success at project close. Change, Documentation & Partner Administration Assist with change management by drafting change requests/change orders, tracking approvals, and updating project plans and tickets once changes are approved. Support evidence/documentation collection for compliance and security projects, coordinating with engineers and Customer Success. Submit and track any required Microsoft partner paperwork for projects (e.g., CPoR, PAL, references) so Agile IT receives full credit for Microsoftâ€'aligned work. Customer & Internal Communication Serve as a primary coordination point for customers on scheduling, logistics, and basic status questions, routing technical issues to the right resources. Help maintain high customer satisfaction through clear expectation setting, timely updates, and professional followâ€'through. Operational Hygiene & Continuous Improvement Enforce PSA hygiene: time entry completeness, correct ticket types/queues, and accurate milestones. Help maintain and improve SOPs related to dispatching, project coordination, and Autotask usage. 2â€"4+ years in IT services, MSP, or technical project coordination / service dispatch role. comfortable managing many tickets/projects at once. able to interact confidently with both customers and technical staff. Solid comfort with Excel/Sheets and task/project tools (Teams, Planner, Asana, etc.). Preferred Qualifications Experience in a Microsoft-focused MSP / cloud / security consulting environment. Familiarity with basic project management concepts (RAID logs, change control, milestones, acceptance criteria). Understanding of SLAs, utilization, and margin/financial implications of scheduling decisions. ITIL, CAPM, or similar entryâ€'level project/service management certifications (nice to have, not required). Compensation & benefits Competitive compensation Comprehensive benefits (medical, retirement, PTO, professional development).