Technology Solution Architect

Technology Solution Architect at Knowledgent Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. Location: Remote, West Coast preferred Accenture is a leading global professional services company that helps the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. Overview The Next Generation Customer Service (NGCO), Business Process Services (BSP) Technical Architect will support the Operations Sales and Solutioning team as the responsible Technical Architect in pre‑sales/RFP processes involving our Contact Center offering and related towers, which include Health Care Contract Management and network connectivity for Software and Platform clients. Key Responsibilities Support sales as Technical Solution Architect in pre‑sales/RFP processes involving multiple technologies. Manage or coordinate involved technology teams in on‑ and offshore locations across all aspects of technology relevant to the opportunity. Develop technical solution designs and work with assigned technical architects and cost architects to create corresponding cost estimates. Present technology solutions to internal executive approvers. Align technology solution components to business standards (including, but not limited to, SynOps, third‑party platforms, and client technology). Analyze client RFP/RFQ/RFI documents and related material for existing client technology landscape, and summarise key elements for internal factory teams costing the overall technology solution. Assess the business impact/return on investment for more complex components of the technology solution. Facilitate client workshops, document business requirements, and develop them into a proposed solution design. Act as key contact on the proposed technology solution to internal overall Solution Architects. Work closely with other Accenture technology teams to create holistic technology approaches and cost estimates that capture all details, dependencies, and assumptions. Transition the solution to the transition team for implementation upon contract signature. Establish relationships among key Sales, Solutioning, Technical Factory, Product Management, BPS Operations, and other groups as applicable. Mentor and support current staff on staffing, budgeting, and capacity management activities. Support sales in coordinating and preparing materials for healthcare sales opportunities, including RFP responses, proposals, and client presentations. Travel up to 25% of time. Required Proficiencies Demonstrated solutioning experience with Contact Centers and working knowledge of cloud‑based telephony systems. Sales or delivery experience with core technologies supporting Contact Centers (plus additional proficiency with Health Care Claims Management and/or Software & Platforms). Experience with Contact Center platforms, CCaaS (Amazon Connect, Genesys, NICE, Five9). Familiarity with CRM’s and/or ticketing systems (Salesforce, ServiceNow, Zendesk). Basic understanding of network bandwidth, connections, and utilization. Strong communication and stakeholder management skills. People management, risk management, and problem‑solving abilities. Fluent in English, self‑motivated, and detail oriented. Basic Qualifications Minimum 5 years of experience leading and delivering technology‑driven transformations. Minimum 5 years of experience in solutioning, estimating, and developing technical proposal responses OR 2 years of experience in Business Process Outsourcing. Minimum 2 years of experience in sales support, solutioning, sales pipeline/deal management, or other client‑facing roles. Preferred Qualifications Associate’s degree or equivalent (7 years of work experience). Experience partnering with solution architects, pricing teams, and delivery leads to ensure timely and complete submission of sales deliverables. Knowledge of data privacy, security, and healthcare regulations (e.g., HIPAA). Understanding of business processes in Customer Care Contact Centers, Health Care Claims Management, Software & Platforms, or Content Moderation. Experience with B2B Network Connectivity, Application Delivery/VDI, Voice and Call Center capabilities. Information about healthcare sales cycles, payer/provider terminology, and compliance frameworks. Experience in automation activities, IT operations, and working with offshore teams. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. Employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by federal, state, or local law. Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you require accommodation to perform the essential functions of your role, please contact our accommodation process. Call toll‑free at 1‑877‑889‑9009 or email your recruiter. Job Status We accept applications on an ongoing basis and there is no fixed deadline to apply. Location and Salary Remote, West Coast preferred – Annual salary range varies by location and role experience. #J-18808-Ljbffr