Digital User Experience

BCforward is currently seeking a highly motivated Senior UX Writer

A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.

Position Title: Senior UX Writer

Date: ASAP

Please note this is the target date and is subject to change. Expected Duration: 11+ Months - Temp to Hire

Job Type: [FULL TIME (=40 HRS WEEKLY)

Sallie Mae is seeking a Senior UX Writer to join our design team and shape in-product language that helps users complete tasks effortlessly across mobile and web experiences.

Product Content Design & Experience

Write and refine in-app content for key journeys such as onboarding, servicing, and payments.

Design empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load.

Collaborate with Analytics to define and track content success metrics (task completion, error rate, CSAT, readability).

Maintain and evolve voice & tone guidelines, content standards, lexicons, and structured content models.

Contribute reusable content patterns to the design system (Figma components and specs).

Ensure content meets accessibility (WCAG) and regulatory requirements.

Co-define content hypotheses and strategies aligned to product epics and features.

Map content across journeys to identify gaps, inconsistencies, and simplification opportunities.

Act as the pod’s content lead in stand-ups, backlog grooming, critiques, and reviews.

4–6+ years of UX Writing / Content Design experience for digital products.

~ Portfolio showcasing outcome-driven, in-product writing across mobile and web.

~ Experience planning and interpreting usability testing and A/B tests.

~ Proficiency with Figma and content tooling; able to deliver developer-ready content specs.

~ Strong command of grammar, style, and brand voice.

~ Experience working in agile pods or squads.

Scriptwriting or motion content experience for product education.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information.