Distribution Center Manager
1 week ago
Komar Distribution Services (KDS), a leader in third-party logistics and fulfillment, is seeking a strategic, hands-on Distribution Center Manager to lead customer success, warehouse performance, and employee development in a fast-paced, distribution center environment. This is a high-impact leadership role responsible for overseeing all aspects of operations and ensuring exceptional service delivery to our valued clients. Represent the company to the customer as the primary interface, responsible for overall customer satisfaction, growth, and retention.
Manage and monitor all facets of warehouse operations, including profit and loss, inbound receiving, quality inspections, inventory management and control, order fulfillment, customer service, value-added services, shipping, and returns management.
Provide strategic direction in collaboration with clients to ensure mutual financial success for both the customer and Komar Distribution Services.
Establish and direct a personnel development plan to support operational requirements and specifications.
Analyze budgets and productivity reports, working with senior management to identify opportunities to enhance service and reduce costs.
Direct and coordinate warehouse activities to achieve optimal efficiency, economy, and profitability.
Ensure the overall success, profitability, and satisfaction of customers.
Oversee all managerial functions, including interviewing, hiring, training, performance management, and disciplinary actions.
Manage daily customer relationships, including service management, issue resolution, reporting, metrics tracking, and overall satisfaction.
Excellent communication, presentation, and customer interaction skills.
Strong analytical and problem-solving capabilities, including root cause analysis and corrective action planning.
Solid understanding of warehouse processes, technology, and order fulfillment systems. Warehouse Management Systems such as Scale, T-Sort, Blue Cherry, Extensiv, Easy Metrics.
Strong computer proficiency, particularly in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to assess and respond to operational and customer challenges with sound judgment and efficiency.
Ability to manage multiple customer accounts and operational priorities simultaneously.
Expected to deliver high-quality customer service and maintain excellent client relationships.
Expected to drive efficiency, continuous improvement, and operational excellence throughout the facility.
Ability to interpret and act on financial, productivity, and operational data to optimize performance.
Bilingual – English/Spanish
Minimum 10 years of experience in 3PL warehousing, transportation, or supply chain solutions (or equivalent related industry experience).
Proven track record managing multi-client warehouse operations and long-term customer contracts.
Demonstrated success leading teams and achieving customer satisfaction in a fast-paced logistics environment
Experience developing metrics, KPIs, and performance reports for internal and customer use.
BS/BA degree required (preferably in Supply Chain Management, Business, or related field). Ongoing training in leadership development, warehouse technology, and customer relationship management expected.
Exposure to operational excellence and continuous improvement methodologies (Lean, Six Sigma, or similar) preferred.
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