Business Systems Analyst

Onsite/Hybrid (work schedule will for allow some wfh flexibility) Division: Site Access No relocation will be offered for this role. NPK International inc. (NYSE: NPKI) is the only site access solutions partner to manufacture and rent industry-leading sustainable composite matting , along with a full suite of services including planning, logistics, and remediation
- so you can protect your people, the environment, and your bottom line. We are seeking a Business Analyst to support and enhance the business applications used by our Sales and Commercial team s. This role works closely with business stakeholders and IT to improve processes, optimize CRM functionality, support reporting needs, and deliver technology solutions that drive operational efficiency and business growth. The ideal candidate is a collaborative problem solver who can bridge business needs and technology solutions , drive process improvements, and help maximize the value of CRM and business systems across the organization Business Analysis & Process Improvement Gather and document business requirements. Translate business needs into functional solutions. CRM & Business Systems Support Support enhancements and ongoing administration of CRM Dynamics 365 and related business applications. Partner with IT teams and vendors to implement system improvements. Help improve data quality, user adoption, and process consistency. Coordinate and execute User Acceptance Testing (UAT). Assist with training, documentation, and change management activities. Support solution deployments and post-implementation adoption. Define reporting requirements with business stakeholders. Analyze business data to support decision-making. Bachelor's degree or equivalent experience. ~3-5+ years of experience in Business Analysis, Business Systems, CRM Administration, or Sales Operations. ~ Experience gathering requirements and improving business processes. ~ Experience working with CRM platforms (Dynamics 365, Salesforce, HubSpot, or similar). Experience with Microsoft Dynamics 365 Sales. Familiarity with Power Platform (Power BI, Power Automate, Power Apps). Experience supporting Sales, Commercial, or Operations teams. Experience in Agile project environments. It means we are committed to delivering value through performance, innovation, and service quality, and that commitment starts with YOU At NPK, our values, safety, integrity, accountability, respect, and excellence are more tan words
- they are non-negotiable fundamentals that define what is important to us. They are the foundation for our purpose. They help us create meaningful relationships with each other, our clients, and partners. Every day, we strive to live these values and fulfill our purpose, building a culture that reflects who we are and where we're headed. R
- Reliable
- Unwavering in our quality and service P
- Passionate
- Energy and excitement is our fuel NPK and its affiliates do not discriminate against applicants or employees on the basis of race, color, age, religion, sex (including pregnancy and gender identity), national origin, sexual orientation, disability, military service/veteran status, genetic information, or any other protected status. NPK International, Inc. is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applications with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the Manager, HR Governance & Compliance at HRcompliance@npki.