Field Services Engineer

4 weeks ago

Mountain View CA, United States Smart IT Frame LLC Full time

Job Title: Field Services Engineer Location: Mountain View, CA - Onsite Type: Contract About Smart IT Frame: At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together. Job Description/Responsibilities: Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed. Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues. Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates. Manage user and application access in Okta (account setup, deactivation, MFA, permissions). Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom. Escalate issues appropriately and follow documented IT processes. Top Skills: Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues. Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed 📩 Apply today or share profiles at Gayathri.s@smartitframe.com

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