Support Coordinator- Full-Time

Position Title: Family Support Coordinator
AT LIFENET HEALTH, YOU ARE THE ADVANTAGE
Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.
Schedule: Full Time, 6:00AM 12:00AM CALL (subject to change), Weekends and Holidays
As a Family Support Coordinator youll play a vital role in advancing our mission. In this position, under the general direction of the Manager, Family Support Services and the Manager On Call (MOC), youll be responsible for obtaining authorization for donation, provides organ-donation-informed emotional support and guidance to family members of potential organ donors by providing assistance with end- of- life decisions by providing timely assessment and support where applicable, facilitating the approach for organ and tissue donors, and supporting the family with the transition to the organ recovery phase of the process. The FSC is required to make independent decisions when approaching families based on training and experience. Collaborates with hospital staff as well as other LNH staff to determine the appropriate time to approach the family to obtain authorization and perform Donor Risk assessment form.
Provides timely support to families that are in need and have the possibility of becoming a donor. Trauma-Informed Care & Management: Develops effective professional and personal relationships quickly and possesses superior communication skills. Donation Advocacy with Hospital Partners: Works within hospital to increase physician and other hospital personnel openness and responsiveness to potential organ and tissue donation by developing and maintaining effective relationships with key physicians and other personnel.
Authorization Process Management: Conducts the Donor risk assessment interview with the family or next of kin and documents accurately in compliance with quality systems and corporate programs.

Bachelors Degree Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field
Three (3) years experience with Social Work, End of Life/Bereavement Care, Pastoral Care, Healthcare, or related Field

Masters Degree Social Work, End of Life/Bereavement Care, Pastoral Care, Crisis intervention or related field
Ability to communicate effectively with colleagues, hospital staff, and families in crisis, as well as community leaders.
Ability to effectively communicate verbally and in writing, building relations with all professionals at different levels within the organization.
Able to learn medical terminology and common medical conditions leading to brain death. Able to discuss medical conditions with medical personnel.
Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
PROFICIENT IN MS OFFICE: PowerPoint, Excel, Word, Outlook, Microsoft Suite
Ability to build internal and external relationships with staff, hospital, families in crisis and other leaders.

When you join LifeNet Health, youre not just taking a job, youre joining a mission-driven community dedicated to making a global impact through regenerative medicine. We recognize that great work happens when people feel supported. Thats why our total rewards package is designed to help you thrive both professionally and personally.
Heres how we support YOU:
~ Affordable Medical, Dental, and Vision Coverage- Comprehensive care that wont break the bank.
~ Profit Sharing Plan- Share in the success you help create.
~403(b) Retirement Plan- Invest in your future with confidence.
~ 9 sick days (subject to local and state regulations)
~9 holidays (7 standard + 2 floating)

Flexible Work Program- For approved roles, how and where you perform best.
Tuition reimbursement- We invest in your growth and education.
Employee Assistance Program (EAP)- Support for you and your household.
This job posting does not constitute an employment contract and does not alter the at-will nature of employment at LifeNet Health.
We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.