AI Engagement Manager

Join to apply for the AI Engagement Manager role at Resolve AI . At Resolve, were building Agentic AI that empowers software engineers by automating production engineering and SRE workflows. Our models deeply understand production systemsfrom code to databasestaking on repetitive, highpressure tasks and handling critical incidents autonomously, so engineers can focus on building. Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had two successful exits with Splunk and VMware. We raised a $35M Seed round from toptier investors including Greylock, Unusual Ventures, Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn) and FeiFei Li (Professor, Stanford). What Youll Do Track and own customer health across key dimensions: executive sentiment, user sentiment, adoption metrics, investigation quality. Oversee the successful execution of a portfolio of enterprisescale projects, ensuring they meet business objectives and drive measurable impact. Operate at maximum velocityembrace a highspeed, dynamic environment where priorities can shift, requiring quick thinking and adaptability. Run daily project scrums, engage in planning, requirements gathering/refinement, product management, testing, evaluations, deployment, etc., whatever is needed to drive execution forward. Build relationships with engineers, product users, and executive stakeholdersalign success metrics across levels. Lead technical onboarding, training, support, rollout, and expansion for new customer environments and teams. Drive adoption through datadriven interventions: monitor usage, sentiment, and feedback signals. Deliver Business Value Assessments (BVAs) and Quarterly Business Reviews (QBRs) that quantify ROI (e.g., MTTI reduction, time saved). Surface product insights and customer needs to engineering and product teams; influence roadmap based on voiceofcustomer. Identify and act on expansion opportunities (new use cases, teams, environments) in collaboration with Account Executives and flagging issues early. Who You Are 4+ years in Customer Success, Solutions Engineering, Technical Account Management or a related role in a SaaS environment. Strong technical foundationcomfortable navigating cloud infrastructure, observability stacks, APIs, integrations. Background in observability, incidentmanagement, monitoring, or GenAI tooling. Excellent communicatorable to present to technical and nontechnical audiences, including executives. Metricsdriven mindsetexperience defining, tracking, and improving KPIs (e.g., WAU, NRR, usage growth). Proven track record of driving adoption, turning around atrisk accounts, or leading expansion. Experience building trust and working crossfunctionally with product, sales, and engineering teams. Why Join Resolve AI? Make a Real Impact : Join a missiondriven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations. Shape Agentic AIs Future : Help build the next frontier in enterprise software and define its transformative impact. Own Your Work : Take endtoend responsibility in a collaborative, hightrust environment. Accelerate Your Career : Grow alongside industry leaders in a fastpaced environment, gaining invaluable experience and opportunities to propel your career to new heights. Competitive Benefits : Competitive Pay Packages with full benefitsincluding Comprehensive Medical, Dental, and Vision Insurance; Monthly Housing Stipend; Flexible (Unlimited) Paid Time Off; Visa Sponsorship & Immigration Support; 401(k) Plan; Parental Leave; Discretionary Tech Benefit Stipend; Daily inoffice Lunches and Dinners. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. #J-18808-Ljbffr