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Senior Director, Global Loyalty Content

4 weeks ago

Baltimore, Maryland, United States Visa Inc. Full time
Issuing Solutions is a high-growth, multi-billion-dollar business unit within Visa's Value-Added Services (VAS) organization. Our group is responsible for building & commercializing products that improve issuing bank processing and cardholder experiences.
The Senior Director for Global Loyalty Content will be responsible for sourcing and curating loyalty content for Visa's global loyalty products. Content types could include offers from merchants and brands (both direct and affiliate), discounts and coupons on everyday spend and travel or affluent categories, experiences, and anything else that is relevant to Visa's issuer and merchant clients. Everyday activities will include assessing industry trends, identifying global and regional content needs, sourcing high-value earn and redemption content for the Loyalty Platform, and leading the team delivering Visa's overall loyalty content.
This role requires strong internal client-management to support the full product development lifecycle, structured problem solving, project management, and communication and persuasion. This individual will be expected to lead large cross-functional engagements, handle multiple projects at the same time, manage a team, and present to senior audiences.
Lead all strategy for Loyalty content on Visa's Loyalty Platform.
Be the accountable party for the costs to source offers, redemption, and experience content, develop business cases and qualify the markets and opportunities for the solutions, support the multi-year revenue growth goals from the other business pillars.
Ensure connectivity, relevance, and interoperability of content providers in multiple markets around the globe and present a compelling value proposition to Visa and our clients.
Hire, manage, mentor, and retain a high-performing team of other loyalty product strategists.
As needed, lead strategic projects (e.g., new market opportunities, product strategy, mergers and acquisitions, and GTM plans) with senior leaders within the Issuing Solutions organization.
As needed, support key strategic clients and other parts of the Visa Product and Value-Add Service sales motions.
Expectation of days in office will be confirmed by your hiring manager.
12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD.
15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience.
You have 7-10 years of product strategy and delivery experience in financial services or fintech.
You have 5-7 years of revenue or Go-To-Market management experience for a multi-million dollar revenue product line.
You have excellent strong structured problem solving and communication skills.
Excellent project management skills and experience with influencing without authority in a large cross-functional team environment.
Previous client-servicing and people management experience preferred.
Previous experience in financial services and/or payments preferred.
Travel Requirements: This position requires travel 5-10% of the time.
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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