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Customer Support Coordinator

4 weeks ago


Camp Hill PA, United States Classical Academic Press Full time

Classical Academic Press (CAP) is a faith-based publisher of award-winning curricula and educational media designed for classical schools, Christian schools, homeschoolers, and charter schools. With 30+ employees and year-over-year growth, CAP is committed to delivering creative, high-quality educational resources.
We are seeking a full-time Customer Support Coordinator to join our team. This role serves as a central connection point for customer communication, community support, and marketing operations. The ideal candidate is warm, highly organized, technologically adept, and able to balance customer-facing responsibilities with internal coordination and project support.

If you are considering this position, please read more about Classical Academic Press and apply directly on LinkedIn. Customer Support & Communication
Answer all inbound customer phone calls with professionalism and clarity.
Manage the HubSpot Support Inbox, ensuring timely responses and accurate resolutions.
Advocate for customer needs across departments and contribute to improving customer experience processes.
Provide direct support for:
Digital resource and fulfillment questions
Forms, ShelfIt, and other web-based tools
Marketing Support
Support the marketing team with the annual CAP Catalog project, including planning, proofing, coordination, and task management.
Seasonal conference planning and logistics support
Manage and maintain customer and audience segmentation, ensuring list freshness and accuracy.
Post-purchase customer journey emails
Customer lifecycle email updates
Provide administrative or communication support to marketing initiatives as assigned.
Internal Operations & Special Initiatives
Contribute to the development and maintenance of CAPs AI database for customer support, including tagging, categorization, and content updates.
Assist with annual seasonal communications, including coordinating and sending Christmas cards.
Bachelors degree in a related field.
Experience in customer service, marketing, operations, or community support (ideally in education or publishing).
Familiarity with classical homeschooling or classical Christian education.
CRM experience ( HubSpot strongly preferred ).
Excellent organizational and administrative skills.
Proficiency with Google Suite and cloud-based tools.
A proactive, empathetic, customer-first mindset.
The Customer Support Coordinator will work closely with:
Schol Communities
Web Development
Finance & Operations
Special Projects (as assigned)
Customer journey and lifecycle communication improvements
Data and segmentation projects
Digital resource support initiatives
Internal training coordination
AI database buildout and optimization