Help Desk Software Support- Call Center

2 weeks ago

Charleston, West Virginia, United States Rudd Equipment Company Full time
We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts Manager and/or Service Manager to provide information about customer problems/complaints and long-term requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Increase parts and service sales to all customers, with special attention to accounts with which the Company does not have a strong or recent sales history.
Call on customers at the time they purchase and/or rent new or used equipment to provide needed information.
Discuss customer concerns and/or complaints relative to parts/service and work with the Parts/Service Manager to resolve problems, while maintaining the Company policies and positions toward the issues in question.
Call on customers to follow-up after service department repairs to ensure customer satisfaction.
Train customers on the proper use of parts manuals, microfiche, etc.
Responsible to contact branch office three times each day to maintain communication.
Update the Company equipment population list through discussions with customers about equipment sold, scrapped, or purchased from other new or used equipment sources.
Submit all viable leads to the Equipment Department.
Travel territory, various training, and meetings.
Ability to get along with diverse personalities in a tactful, mature, and flexible manner. Computer Skills
Must have computer and data entry skills
Experience with Microsoft Windows, Word, Excel, and Power Point.
While performing the duties of this position the incumbent will be required to utilize the computer screen and keyboard, telephone and will need to bend and reach to file. In addition, this person will be required to travel.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computer, phone, photocopier, filing cabinets and fax machines. Travel can be expected.
This is position is classified as full-time, exempt.
Normal Days of work are Monday through Friday 8:00 a.m. Travel may be required on occasion as needed.
Rudd Equipment Company, Inc. is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Incumbent or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran. To achieve our goal of equal opportunity, we maintain an Affirmative Action Program through which we take good faith efforts to recruit, hire, and advance in the employment of qualified minorities, women, persons with disabilities, Vietnam-era veterans, and other protected veterans.

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