Customer Service Representative Medical Equipment

3 weeks ago

Norton Shores MI, United States Kelly Science, Engineering, Technology & Telecom Full time

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a Customer Support Representative I for a long-term opportunity in Norton Shores, Michigan . With us, it’s all about finding the job that’s just right.
Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below.

Customer Support Representative I
Norton Shores, Michigan
Onsite M-F 8am-5pm
Pay Rate: $18/hr W2
Benefits (medical, dental, vision) + Paid Vacation

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business. As a CSR your responsibilities include:

Responsibilities:
Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
Professional communication with customers, both internal and external, via phone and email.
Prioritizing customer response by level of urgency.
Checking inventory daily for incoming repair parts and owed cores from customers.
Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
Front to back order entry, processing, and final delivery to end customer.
Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Qualifications:
Excellent verbal and written communication skills.
Must have strong attention to detail and exhibit excellent organizational skills.
Ability to work under deadlines in a fast-paced work environment.
Strong customer service background required in an industry that moves parts.
Strong Microsoft Excel background required.
Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
Logistics or Inventory Management experience preferred.
High school diploma is required; Bachelor’s degree is preferred.

  • Customer Service Representative

    1 week ago

    Norton Shores, MI, United States The Timken Company Full time

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next A career at Timken means you can have an immediate impact doing Work That Matters to the...

  • Customer Service Representative

    2 weeks ago

    Norton Shores, MI, United States The Timken Company Full time

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next A career at Timken means you can have an immediate impact doing Work That Matters to the...

  • Customer Service Representative

    5 days ago

    Norton Shores, MI, United States The Timken Company Full time

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next A career at Timken means you can have an immediate impact doing Work That Matters to the...

  • Customer Service Representative

    2 days ago

    Norton Shores, MI, United States The Timken Company Full time

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next A career at Timken means you can have an immediate impact doing Work That Matters to the...

  • Customer Service Representative

    13 hours ago

    Norton Shores, MI, United States The Timken Company Full time

    What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next A career at Timken means you can have an immediate impact doing Work That Matters to the...

  • Customer Service Representative I

    19 hours ago

    Norton Shores, United States Kelly Full time

    At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. How about this one? We’re hiring a Customer Service Representative I for an opportunity in Norton Shores, Michigan. With us, it’s all about finding the job that’s just right. Customer Service Representative I Norton...

  • Customer Support Representative

    4 weeks ago

    Norton Shores, United States Kelly Science, Engineering, Technology & Telecom Full time

    At Kelly Science, Engineering, Technology & Telecom (SETT), were passionate about helping you find a job that works for you. Were hiring a Customer Support Representative I for a long-term opportunity in Norton Shores, Michigan. With us, its all about finding the job thats just right.Customer Support Representative INorton Shores, MichiganOnsite M-F...

  • Customer Support Representative I

    2 days ago

    Norton Shores, Michigan, United States Kelly Full time

    At Kelly Science, Engineering, Technology & Telecom (SETT), we're passionate about helping you find a job that works for you. How about this one? We're hiring aCustomer Support Representative I- Day Shiftfor an opportunity inNorton Shores, Michigan. With us, it's all about finding the job that's just right.Customer Service Representative INorton Shores,...

  • Customer Support Representative I

    6 days ago

    Norton Shores, United States Kelly Full time

    At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. How about this one? We’re hiring a Customer Support Representative I - Day Shift for an opportunity in Norton Shores, Michigan. With us, it’s all about finding the job that’s just right. Customer Service Representative I...

  • Patient Service Representative

    13 hours ago

    Norton Shores, MI, United States Mary Free Bed Rehabilitation Full time

    Patient Service RepresentativeDay Shift (United States of America) Hours: 8 hour shift during the Hours of Operation: 7:00A-6:30P Mon-Thurs, 7:00A-5:30P Friday Mary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and...