Real-Time Call Center Scheduler

5 days ago

Costa Mesa CA, Orange County, CA; California, United States AAA Auto Club Enterprises Full-time

Auto Club Enterprises is seeking a detail-oriented Workforce Management professional to monitor real-time call center performance and optimize intraday staffing. You will adjust schedules, manage queue performance, and collaborate with leadership to meet service levels in a fast-paced environment. Ideal candidates have a 4-year degree and 3+ years in call center productivity management, with GCX preferred and strong MS Office skills. #J-18808-Ljbffr AAA Auto Club Enterprises