Senior Specialist, Medical Operations

3 weeks ago


Solon OH, United States Nestle Operational Services Worldwide SA Full time

The Nestl Professional Solutions at Nestl USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescaf, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.
The Senior Specialist, Business Systems Management role is a vital member of the Nestl Professional Solutions Sales Enablement team, dedicated to empowering our Sales team to win, grow, and retain business. The role will be responsible for designing and implementing strategic processes to optimize the engagement and effectiveness of customer systems, with a primary focus on data input strategy and ownership. This role is critical in ensuring sales team success by driving operational efficiency, managing data integrity, and developing best practices for customer systems. The Senior Specialist will act as the primary point of contact for managing the company's business within customer systems and will work closely with cross functional teams, especially sales, to ensure seamless integration and usage of systems that enhance customer relationships. This role will be based in the Solon, Ohio office and report to the Senior Manager Sales Operations
Design, implement, and optimize processes for managing customer systems with a focus on data accuracy and input efficiency.
Create and maintain strategic workflows for data input, validation, and management to support sales team activities.
Partner with the sales team to identify pain points and create system-driven solutions that improve performance and efficiency.
Conduct training and provide ongoing support to team members on system best practices and data input guidelines.
Lead the management and optimization of customer system platforms, ensuring they are fully aligned with customer requirements.
Develop and maintain documentation related to processes, system configurations, and data standards.
Data Management & Integrity

Establish and enforce data entry and maintenance standards to ensure data integrity across customer systems.
Monitor data quality and identify gaps, inconsistencies, and opportunities for improvement.
Lead audits and data-cleaning initiatives to maintain high-quality data.
Process Improvement & Efficiency

Work to reduce inefficiencies within customer systems by identifying automation opportunities and implementing streamline processes.
Collaborate with Sales Operations, Sales, IT and other stakeholders to align customer system management with broader business initiatives.
Bachelor's Degree, required
~ Intermediate level of Microsoft Office Suite & SharePoint
~ Experience and understanding of Foodservice channels, preferred
~ Possesses business and financial acumen
Ability to travel up to 15%

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. The Nestl Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.The Nestl Professional Solutions at Nestl USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescaf, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.
The Senior Specialist, Business Systems Management role is a vital member of the Nestl Professional Solutions Sales Enablement team, dedicated to empowering our Sales team to win, grow, and retain business. The role will be responsible for designing and implementing strategic processes to optimize the engagement and effectiveness of customer systems, with a primary focus on data input strategy and ownership. This role is critical in ensuring sales team success by driving operational efficiency, managing data integrity, and developing best practices for customer systems. The Senior Specialist will act as the primary point of contact for managing the company's business within customer systems and will work closely with cross functional teams, especially sales, to ensure seamless integration and usage of systems that enhance customer relationships. This role will be based in the Solon, Ohio office and report to the Senior Manager Sales Operations
Design, implement, and optimize processes for managing customer systems with a focus on data accuracy and input efficiency.
Create and maintain strategic workflows for data input, validation, and management to support sales team activities.
Partner with the sales team to identify pain points and create system-driven solutions that improve performance and efficiency.
Conduct training and provide ongoing support to team members on system best practices and data input guidelines.
Lead the management and optimization of customer system platforms, ensuring they are fully aligned with customer requirements.
Develop and maintain documentation related to processes, system configurations, and data standards.
Data Management & Integrity

Establish and enforce data entry and maintenance standards to ensure data integrity across customer systems.
Monitor data quality and identify gaps, inconsistencies, and opportunities for improvement.
Lead audits and data-cleaning initiatives to maintain high-quality data.
Process Improvement & Efficiency

Work to reduce inefficiencies within customer systems by identifying automation opportunities and implementing streamline processes.
Collaborate with Sales Operations, Sales, IT and other stakeholders to align customer system management with broader business initiatives.
Bachelor's Degree, required
~ Intermediate level of Microsoft Office Suite & SharePoint
~ Experience and understanding of Foodservice channels, preferred
~ Possesses business and financial acumen
Ability to travel up to 15%

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. The Nestl Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.Review our applicant privacy notice before applying at Nestle Operational Services Worldwide SA



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