Collections Specialist

4 weeks ago

Rochester NY, United States Mothership Full time

About the job Collections Specialist
Job Title: Contract A/R Collections Specialist
Location: Hybrid in Rochester, NY (Onsite 2 to 3 days per week)
Hours: Training M-F 8-5 onsite for 2 weeks to 1 month, then 11AM to 8PM Hybrid M-F
Category: Finance/Collections
Our client, a Global Financial Services company is seeking a detail oriented Accounts Receivable Collection Specialist.
The Accounts Receivable Collection Specialist is responsible for the accurate and timely resolution of past-due invoices while providing exceptional customer service to both internal and external clients. The role focuses on mitigating risk, addressing billing disputes, and educating stakeholders on resolution processes.
Develop and maintain a foundational understanding of the companys products and services, including payroll, human resource services, and acquired portfolios.
Manage inquiries related to current, past-due, and returned receivables through inbound and outbound phone and email communication.
Balance service quality with effective collection strategies to mitigate company risk.
Resolve billing disputes using available resources and systems to ensure revenue collection.
Monitor daily payroll holds and promptly contact clients with past-due balances.
Adhere to department policies and procedures to ensure compliance.
Participate in ongoing training to enhance knowledge, skills, and efficiency.
High school diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll. Proficiency in Microsoft Word, Excel, and Access is preferred.
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more
Interested candidates should submit their application here: mothershipcorp.com/questionnaire
The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. We will not respond to email or DM applications, as these are too hard to track and manage at scale. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to your application
Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more

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