Head of Legal Project Management

Position: Twelve (12) Level 1 PMs
Contract
We are seeking Twelve (12) Level 1 Project Managers with 0 to 4 years of experience to join our team. This is a long-term contract opportunity with the potential for multi-year engagement and possible conversion to a full-time employee. The role involves working onsite in San Juan, Puerto Rico, and contributing to government-related projects. CARRIER MANAGEMENT Overall Purpose: Ensure the reliability and continuous operation of Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services. Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues. Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring. Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes. Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers. Works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions. Interacts primarily within the department and with General Managers and above across various teams. CUSTOMER PRIORITY RESPONSE Overall Purpose: Ensure the reliability and continuous operation of Optical, IP Core, Mobility, and advanced communication technologies through 24x7 technical support, fault and lifecycle management, and comprehensive understanding of end-to-end services. Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues. Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring. Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes. Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers. Leads significant projects with strategic autonomy, influencing executive decisions. PROJECT MANAGEMENT Overall Purpose: Manage the end-to-end implementation of high-value, external customer-facing technical projects by acting as the primary point of contact, ensuring client satisfaction, and providing technical and analytical guidance through structured project management methodologies. Comprehensive Project Oversight: Manage the entire lifecycle of high-value, customer-facing technical projects, ensuring timely, within-scope, and budget-compliant delivery. Serve as the primary client contact, collaborate with internal teams and external vendors, and ensure alignment of project objectives and tasks. Technical Guidance and Risk Management: Provide technical expertise, employ structured methodologies, identify and mitigate risks, and proactively address issues. Performance Tracking and Reporting: Monitor project progress, track deliverables, and provide regular updates to stakeholders while ensuring adherence to quality standards. Offer strategic advice to customers, manage vendor deliverables, ensure compliance with policies, and maintain accurate project documentation. May also provide the vehicle for building and/or venue owners to engage on network improvements. Leads moderate sized projects (or parts of larger projects) with strategic value. Leads complex projects, offers technical guidance, handles escalations, and resolves roadblocks. Bachelors degree (BS/BA) desired in Computer Science or Business. 0 to 4 years of project management experience.
~ Detail-oriented with the ability to manage multiple tasks effectively.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
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the skills, education, training, credentials and experience of the candidate; Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work. If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. To report any concerns, please email us at legal@pinnacle1.