Restoration Claims Estimator

Join Our National Team as a Full-Service Claim Estimator Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, seeks a Full-Service Claim Estimator. In this role, you will serve as a member of the Claims Force Team (formerly known as Quality Assurance). The primary responsibility of the Full-Service Estimator is to complete estimates and documentation on behalf of franchise locations through a centralized, remote estimating program. These estimates will be delivered based on Service Level Compliance to carrier guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position will assist with support of the department and network during a catastrophe event. Position: Full-Service Claims Estimator Complete preliminary estimates, final invoices, support revisions, and supplement creation through accurate and timely estimating practices on our main technology platforms; XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software. Timeliness of work is measured by automated reporting between documented events This position focuses on efficient remote estimation leveraging subject matter expertise and franchise-provided documentation and commentary for specific job types that include but are not limited to: water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, and reconstruction. Estimates created will include utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements serving as a flex estimator to support the daily demands of estimate uploads. Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications Coach franchises on opportunities to improve their estimating and documentation performance Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders. Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms. Provide support to the Team Manager and other leaders in the onboarding process of new team members and those in new positions, acting as a key support role in organizational and departmental success. The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance. Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel) Subject matter expert-level knowledge and performance excellence within the insurance industry, including but not limited to mitigation, contents, and reconstruction concepts, operational practices, and verbiage Proficient use of technology applications, including the creation of new documents Knowledge of estimating platforms; Verisk, CoreLogic, Symbility, and other estimating software Ability to answer and communicate with PDRI, Independent franchises and PDO offices via phone and email Ability to work office equipment (fax, scanner, printer, phone system, computers) Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics High school diploma or GED Bachelor's degree or equivalent experience in insurance claims or related field One plus years of experience with estimation principles, concepts, and experience in the property restoration/insurance industry Experience serving in a customer service role. Five plus years' experience in the restoration industry regarding water mitigation/mold remediation, abatement, contents, fire structure cleaning, and reconstruction. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer. Must be able to observe and perceive information on a computer and documents Must be able to communicate and converse with customers over the phone The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of the office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision. Travel: This position may require up to 10% travel. This position may require travel to franchise locations, trainings, and team meetings. Reasonable Accommodation for Disability: Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines "reasonable accommodation" as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer. Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.