Content Moderator

2 weeks ago

San Antonio TX, United States Randstad USA Full time

We are seeking Content Moderators for a critical 4-month project within our client's Trust & Safety division. This is an excellent opportunity for analytical thinkers and internet-savvy professionals to gain hands-on experience with a major platform while earning a competitive $25/hr. If you are a quick learner who can stay objective while navigating the complexities of online content, we want to talk to you. Job Duties As a Content Moderator, your daily responsibilities will include: Content Moderation: Review, classify, and/or remove content according to strict client guidelines using specialized tools and channels. Policy Mastery: Maintain an up-to-date understanding of evolving client policies and community guidelines. Complex Investigations: Investigate, resolve, and relay complex content-related issues to the broader Trust and Safety leadership. User Advocacy: Serve as an advocate for the user community by maintaining platform integrity. Operational Excellence: Participate in process improvement initiatives to drive quality and efficiency. Continuous Development: Engage in ongoing training programs and workgroup discussions to stay sharp in the role. Sensitive Dialogue: Engage in professional conversations regarding socially sensitive topics with the ultimate goal of community safety. Qualifications To be successful in this role, you must possess: Emotional Resilience: Coping and stress-management skills; comfort viewing sensitive or graphic content daily. Radical Objectivity: Ability to perform duties devoid of inherent biases or personal beliefs, acting strictly in the best interest of client policies. Analytical Thinking: Comfort synthesizing and analyzing information from multiple streams to make decisive judgments. Internet Fluency: Deep familiarity and passion for internet platforms, culture, and social/political trends within relevant markets. Communication Skills: Excellent reading comprehension and verbal/written communication skills. Attention to Detail: A high degree of accuracy and a commitment to quality and effectiveness. Adaptability: Ability to work well individually and as part of a team in a fast-paced, changing environment. Experience: Previous experience in Business Process Outsourcing (BPO), Customer Service, or Content Moderation is a significant plus. Shift Requirements Ability to work differing rotations/shifts and non-standard work hours. Must be available to work weekends and holidays as the business requires. Apply now for an immediate review of your application

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