Customer Experience Operations Analyst

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.
Want to work with highly motivated individuals on high-performance teams? What is the Customer Experience Team and why join? WWT's Customer Experience (CX) -
- Software Lifecycle team is focused on our customers first, partnering with them to ensure we understand their goals, then applying the efforts necessary to achieve those goals. It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ensuring that any customer who commits to a contract with a vendor sees success and continues to renew that business. This industry trend towards recurring revenue models makes WWT Customer Experience -
- Software Lifecycle an area of great opportunity for potential candidates. As the Customer Experience Operations Analyst, your key areas of focus will be: Customer digital journey mapping As the internal team administrator for the Gainsight platform, you will customize and configure it to align with our unique business processes and customer engagement strategies. The role will focus on analyzing and optimizing functionality to drive customer success and data integrity. Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance automation, scale and overall user experience. Configure and maintain Gainsight platform to optimize customer lifecycle management. o Data Designer o Develop periodic surveys and measure success Collaborate with cross-functional teams to implement and customize Gainsight functionalities as per business requirements. Utilize Gainsight data to derive insights and contribute to the development of customer success strategies. o Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms ~ Digital Driver Platform Management-Internal & External Platform Template Design Automated insight to drive data integrity and follow up action Digital Journey Via Gainsight o Digital Touchpoint o Surveys Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs. Capable of analyzing and deciphering data. Self-driven, business minded, and goal orientated. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

We offer
the following benefits to all full-time employees: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program Financial

Benefits:
Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program For more information, see our US benefits website at wwt.
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.