Dealer Associate

2 weeks ago

Detroit MI, United States Urban Science Full time

Dealer Launch & Enablement Associate
As part of the Dealer Direct team, the Dealer Launch & Enablement Associate plays a critical role in supporting the Business Development (BD) team and ensuring a smooth onboarding experience for new automotive dealership clients.
This role supports both the sales lifecycle and the client activation process, handling solution setup, Salesforce integrations, lead processing, and dealer enrollment tasks that prepare new clients for success with Urban Science solutions.
This role has current hybrid workplace flexibility local to our Detroit, MI office. Candidate must be available and willing to work in-person three days per week.
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Manage the dealer enrollment and onboarding process, coordinating closely with the BD and Dealer Growth teams to ensure a streamlined activation experience.
Manage solution setup and configuration, including SalesAlert and TrafficView onboarding workflows, user access, account setup, and CRM integration checks.
Coordinate Salesforce CRM integrations, validating data connections and ensuring lead and customer records flow properly into the system.
Process and monitor incoming leads, ensuring timely routing, accuracy, and data quality for internal and external stakeholders.
Communicate directly with dealerships to gather required onboarding assets, confirm details, schedule meetings, and manage follow-up.
Maintain accurate and timely updates in Salesforce, including opportunity notes, onboarding tasks, contact data, and status changes.
Prepare supporting materials, including reports, client-facing documents, presentations, and solution usage.
Partner with Dealer Success Specialists and Operations to support training coordination, usage tracking, and early client engagement milestones.
Identify opportunities to enhance the dealer onboarding experience, offering insights to improve process efficiency and client satisfaction.
May represent Urban Science on virtual onboarding sessions or handoff calls, supporting BD and Dealer Success teams.
Works with manager to complete annual goal setting and performance reviews in a timely manner.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Experience in dealership sales, BDC, Internet, or similar automotive roles strongly preferred.
Ability to learn complex data-driven solutions and explain processes clearly to dealers.
Ability to produce clear, structured, and accurate client correspondence.
Analytical Thinking: Ability to follow structured workflows, identify setup issues, and problem-solve through step-by-step logic.
Customer Service: Ability to understand dealer needs and provide timely, supportive responses.
Teamwork: Ability to work cooperatively with BD, Dealer Success, Operations, and other teams.
Ability to work effectively in varied situations and shifting priorities.
Business, Marketing, or related field beneficial.
One year of experience in business development support, dealership operations, BDC, sales administration, or onboarding roles.
Automotive industry experience strongly preferred.
Experience with CRM platforms such as Salesforce or HubSpot preferred.
Proficiency with Microsoft Office (PowerPoint, Excel, Outlook) required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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