Director, IT Operations

If you value loyalty and integrity, are a results-oriented leader with a passion for excellence, a commitment to fostering a collaborative culture, and a desire to shape the future of a thriving organization, we invite you to explore this exciting opportunity We are seeking a talented, dynamic leader to join our executive team in the role of Director, Technology Operations. This individual will oversee all aspects of the company's information technology, including network, cybersecurity, and related infrastructure operations. Reporting directly to the COO, the Director will collaborate with the executive team to define and execute a technology roadmap that supports the company's business goals. The successful candidate must align with our company's values and culture and demonstrate the leadership qualities to empower and inspire their teams. Key Qualifications: Cultural Fit: The most crucial aspect of this role is the ability to blend seamlessly into our company culture, which values collaboration, innovation, and integrity. The ideal candidate should be open to aligning with our established business model (i.e., learn and understand why we do things the way we do them before suggesting improvements). Intellectual Curiosity: You must genuinely desire to understand the finer details of the business. You should demonstrate an ability to dig deep into processes, strategies, and data, consistently seeking out opportunities for improvement and innovation. Intellectual curiosity drives your approach to problem-solving and strategic execution. Client-Facing Skills: You may have the opportunity to represent the company in external engagements, definitely on a daily basis and likely as a contributor in quarterly meetings with client representatives. Communicating effectively and developing long-term relationships built on trust and mutual respect is important. People and Management Skills: Leadership excellence is paramount. We are looking for an individual who can lead, manage, and develop high-performing operational teams. You should demonstrate empathy, adaptability, accountability and the ability to inspire and influence at all levels of the organization. A strong track record in managing diverse teams and driving results is required. Key Responsibilities: Working out of our Seattle office, your primary focus as the Director is overseeing and managing NWA's IT operations, ensuring efficiency, security, and alignment with business goals. Oversee and manage all IT operations, including network and data center security, data management, cybersecurity, and technical support areas Develop and implement IT operations policies and best practices Manage, lead, and provide guidance to the IT operations team Collaborate with stakeholders to define business and systems requirements for new technology implementations, using both waterfall and agile methodologies. Ensure effective and efficient delivery of IT operational services Facilitate the annual strategic IT planning process to include major priorities, risks, and budgetary considerations. Plan and manage budgets related to IT operations Ensure all IT operations activities are performed within the parameters of applicable laws, codes, and regulations Evaluate technology risks and ensure NWA's disaster recovery plan remains up to date Continually evaluate current company technology and infrastructure; and recommend changes as necessary Maintain a strong focus on cyber security to ensure our systems, network and processes are secure. Support critical systems and respond to operational needs outside of standard business hours, including evenings and weekends when necessary. Who you are: Ethical & Credible: You exemplify high ethical standards, trustworthiness, and honesty in your personal and professional life. Loyal & Committed: Your work history demonstrates stability, dedication, and reliability. Experienced. While specific industry experience is less critical, a minimum of 10 years' relevant experience (i.e., Manager, Director, Sr. Director, of IT operations, etc.) is required. A deep expertise in IT architecture, infrastructure management, cybersecurity, and emerging technologies. Educated. BS degree in Computer Science, Information Systems, or related field experience. MBA preferred. Successful. Proven history of driving digital transformation and implementing cloud-based solutions. Exceptional communication skills, with the ability to engage and align both technical and non-technical stakeholders. Strategic Leader. Ability to think both strategically and tactically, with a long-term vision for company success. Strong leadership and team-building skills, with a track record of developing and leading high-performing IT operations teams. Why join our leadership team: We offer a rare opportunity for an accomplished visionary executive to join a highly respected third-party benefits administrator with a 66-year legacy of delivering exceptional service. As we embark on the next phase and plan for our future, we are seeking dynamic leaders who are energized by strategic challenges and poised to drive transformative change. What We Offer: Competitive Salary & Benefits: Salary range $162,000 - $219,000. A comprehensive benefits package, including health, dental, vision, 401(k), and more. Professional Growth: Opportunities to lead transformative initiatives and work with a dedicated team of professionals. How to Apply: To apply for the Director, IT Operations position, please submit your resume, cover letter, and any relevant portfolio work to Kelly Johnson at kejohnson@nwadmin.com. We look forward to learning how your expertise can shape the future of NWA. NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.