ICQA Associate

ICQA Associate
We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you wont just follow a playbook, youll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike : ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. Weve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose : Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. Schedule: Tuesday - Saturday, 6am-3pm
This is an incredibly important position that helps to monitor inventory activities of all clients at each fulfillment center while allowing all existing operations team members to remain focused on their day-to-day responsibilities. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients needs while maintaining sustainable growth and scalability from an operations perspective. Investigate inventory discrepancies reported by the Operations team.
Perform physical inventory cycle counts and reconcile inventory variances.
Resolve merchant facing requests around inventory related issues.
Comprehension of cycle counts and inventory control processes according to written SOPs.
Ensure inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.
Ensure timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies.
This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Ability to determine inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
Able to stand and walk continuously during and up to an 8-10hr shift.
May be required to flex into other departments as needed.
Medical, Dental, Vision & Basic Life Insurance
~Weekly paycheck with paid overtime eligibility
~ Diversity of experience and skills combined with passion is a key to innovation and excellence; ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBobs proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBobs dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.