Human Trafficking Coordinator, Rotating

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.
The Human Trafficking Coordinator (HTC) will be responsible for coordinating patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met, coordinating follow-up appointments and referrals for patients to specialists and community-based services as needed, and coordinating internal Human Trafficking Hospital Program monthly meetings.
Do daily rounds to the Emergency Department, Behavioral Health, OB/GYN, and Ambulatory units to review patient charts and coordinate with healthcare providers to flag indicators of trafficking conduct in- depth, relationship-based patient assessments for sex and/or labor trafficking.
Coordinates patient care plans by liaising with all necessary care providers and medical professionals to ensure patients’ needs are met.
Ascertains patients’ post-discharge needs, coordinate patients’ follow up appointments, and connect patients to appropriate specialists and community-based providers.
Coordinate internal Human Trafficking Hospital Program monthly meetings, develop meeting minutes, and follow-up on next steps and outstanding logistical programmatic steps.
Work with the Human Trafficking Hospital team to revise screening, identification, treatment, and referral workflow in 5 units of the hospital.
Attend target departmental meetings and stay up to date on all business initiatives related to the Human Trafficking Hospital Program.
Collect and input patient data, insurance information and financial information into computer system.
Accurately identify and differentiate immediate crisis and underlying pathology.
Assist in the management of stretcher patients, including changing sheets, taking specimens to lab, obtaining lab results and documenting observations of restrained patients.
Document demographic and clinical information in the clinical record and complete all paperwork related to case management in accordance with quality assurance standards and written procedures. Accurately identify and document patients’ chief complaint and precipitating events.
Document clear psychosocial history of each patient.
Correctly identify types of visits and catchment areas and completes central log, Kardex and billing slips. Accurately complete paperwork necessary for admissions, voluntary and involuntary transfers, ECP reimbursement, registration, certification and billing.
Customer Service :
Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.
Offers assistance to colleagues and other departments when needed.
Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department
Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
Makes every effort to answer telephone calls within three rings, introducing him/herself, department and title (if appropriate). Offers further assistance to the caller upon completing the conversation.
Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
Always mindful of voice and language in public.
Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
Adhere to all UMCAP and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Licensure/Certification/Registration
A Bachelor’s degree OR any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Master’s degree in social work, Human Services, Nursing, or a related field. Bachelor’s degree from an accredited college or university in Social Work, Human Services, Nursing, or related field OR any equivalent combination of training and experience that provides the required knowledge, skills, and abilities.
Experience (describe required & preferred): Minimum 3 years working in a clinical setting, background in trauma informed care, human trafficking, and or domestic violence/sexual assault, 1 year of proven success in leadership roles, superior interpersonal communication skills and the ability to exercise empathy when working with patients and their families, strong organizational and time management skills, a demonstrated an understanding of standard clinical procedures, laws and regulations, and some knowledge of medical terminology. Ability to speak a second language is an asset.
Microsoft Office Suite Skill Level
Working knowledge of ICD-9 (Medical Coding)
Basic knowledge and working experience with Medical Terminology
Other: Able to summarize patient information and document psychosocial assessment, psychiatric evaluations and other patient interventions.
Bilingual: Preferred Language: Spanish
All your information will be kept confidential according to EEO guidelines.
We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at careers@umms.edu.