Customer Service Specialist

2 weeks ago


Bergen County NJ, United States Robert Half Full time

Customer Service Representative – Growing Company in Bergen County, NJ Our client a rapidly expanding healthcare-focused organization is seeking a Customer Service Representative to join our team. This individual will be the primary point of contact for patients, providers, and healthcare offices—delivering exceptional service with professionalism, accuracy, and care. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you Key Responsibilities Serve as the first point of contact for patients and healthcare providers. Respond to inbound calls, emails, and support inquiries promptly and professionally. Assist with order entry, insurance information collection, and product recommendations. Collaborate with warehouse and operations teams to ensure timely order fulfillment. Maintain accurate documentation and patient records. Troubleshoot issues and escalate complex concerns when needed. Support general administrative and clerical tasks. Demonstrate knowledge of healthcare processes and terminology. Requirements Prior experience in a healthcare or medical office setting is required. Bilingual candidates strongly preferred. Strong computer skills (Excel, email platforms, data entry). Excellent verbal and written communication skills. High attention to detail with the ability to multitask. Professional, patient, and solutions-oriented mindset. Ability to quickly learn new software and systems. Preferred Skills (Nice to Have) Experience with platforms such as Shopify, ShipStation, HubSpot, QuickBooks, Square, or JotForm. Familiarity with Orthopedics.



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