Manager, Real Estate Originations

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values
- honesty, integrity, loyalty and service
- define how we treat each other and our members. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Manager, Real Estate, you will be responsible for leading a Mortgage Loan Origination team that delivers exceptional member experiences through an omnichannel approach. You will ensure the team remains compliant in all daily interactions and be accountable for achieving bank and enterprise goals through relationship management, member sales and retention, and operational effectiveness. You will also ensure the team adheres to established quality standards for all loan applications.

We offer
a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of our Phoenix, AZ office. Relocation assistance is not available for this position. Accountable for business results for maximum product goal attainment to meet Real Estate Mortgage performance objectives with a strong focus on sales behavior. ~ Responsible for a mortgage loan originations team that adheres to quality standards such as analyzing credit reports, and income & asset documents, as well as general ways to structure a loan. ~ Executes operating procedures and proactively identifies opportunities to improve operational effectiveness such as improved customer service and enhanced internal efficiencies. ~ Coordinates the resolution of complex, operational real estate mortgage related issues. Maintains current knowledge of changes in regulations, and the industry that may impact operations. ~ May serve in special projects or initiatives. ~ Builds and oversees a team of employees for assigned functional areas through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. ~ Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Bachelors degree OR 4 years of relevant education and/or experience. ~6 years experience in Real Estate Lending within a financial services organization. ~Strong mortgage sales experience or relevant customer service experience within a financial services organization. ~ Knowledge of mortgage loan GSEs, such as Fannie Mae, Freddie Mac, and VA. ~ 5+ years sales and/or high-volume contact center experience ~ US military experience gained through military service or gained as a military spouse / domestic partner Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). In addition to other USAA applicant screenings, individuals hired for this position must be federally registered on the National Mortgage Licensing System Registry (NMLSR) after being hired. The NMLSR will require you to provide identification information, financial services related employment history, and disclose certain criminal, civil judicial or regulatory/licensing actions that have been brought against you. It also requires that you be fingerprinted for an FBI background check. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits:
At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.