Help Desk Technician

1 week ago

Dallas TX, United States Consilium Full time

This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user support, license tracking and performing PC maintenance, upgrades and configurations. Responsibilities: 80% Resolve computer support problems Provide helpdesk support and resolve problems to end user’s satisfaction Maintain communications with customers during the problem resolution process. Monitor and respond quickly and effectively to requests received through the IT help desk Monitor email and ticket tracking system for tickets assigned to the queue and process based on priority Modify configurations, utilities, software default settings, etc. on user workstations Utilize and maintain the helpdesk tracking software Train computer users Perform user on-boarding and off-boarding Install, test and configure new workstations, peripheral equipment and software Maintain inventory of all equipment, software and software licenses Report issues needing escalation Manage PC setup and deployment for new employees using standard hardware, images and software Assign users and computers to proper groups and OUs in Active Directory Perform timely workstation hardware and software upgrades as required 10% Help Desk documentation, records and procedures Create, review and update Help Desk documentation as assigned. Review and recommend modifications to procedures. 10% Training and Quality Improvement Maintain in-depth knowledge of supported products and services Key Competencies Team player Excellent customer service Ability to be self-directed Planning & Organizing Problem Solving Time management

  • Help Desk Technician

    1 day ago

    Fort Worth, TX, United States AimHire Full time

    Position: Help Desk Technician Location: Fort Worth, TX This is a Direct-Hire Position paying $60,000 annually. Responsibilities: Provide daily help desk and desktop support for warehouse and office employees. Build, configure, and deploy approximately 20 laptops per month, with training/support from the Senior Help Desk Technician. Support and maintain a...

  • IT HELP DESK TECHNICIAN

    1 week ago

    Dallas, TX, United States Mendocino Farms Full time

    Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano Area) FLSA Status: Exempt Compensation: $50,000 - $60,000 per year Summary: At Mendocino Farms, we don't just sell sandwiches - we Sell Happy! We are a growing restaurant group operating 85+ locations nationally, delivering a seamless guest experience through...

  • Help Desk Technician

    1 day ago

    Dallas, TX, United States Consilium Full time

    This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user...

  • Help Desk Technician

    1 week ago

    Dallas, Texas, United States Quality Sausage Company Full time $36,000 - $48,000 per year

    Position OverviewWe're seeking a Help Desk Technician to provide hands-on technical support to our team members. This role requires strong troubleshooting skills, excellent communication, and a proactive attitude. The ideal candidate will be comfortable working in a fast-paced, bilingual environment and supporting users with varying levels of technical...

  • Help Desk Manager

    2 weeks ago

    Dallas, TX, United States Willow Bend Systems Full time

    *About Willow Bend Systems* To be considered for an interview, please make sure your application is full in line with the job specs as found below. Willow Bend Systems is a leading Managed IT Services provider headquartered in Dallas, Texas, serving clients throughout the Dallas-Fort Worth area and beyond. Since 2009, we have delivered tailored IT...

  • Help Desk Manager

    2 weeks ago

    Dallas, TX, United States Willow Bend Systems Full time

    *About Willow Bend Systems* To be considered for an interview, please make sure your application is full in line with the job specs as found below. Willow Bend Systems is a leading Managed IT Services provider headquartered in Dallas, Texas, serving clients throughout the Dallas-Fort Worth area and beyond. Since 2009, we have delivered tailored IT...

  • Help Desk Manager

    2 weeks ago

    Dallas, TX, United States Willow Bend Systems Full time

    *About Willow Bend Systems* To be considered for an interview, please make sure your application is full in line with the job specs as found below. Willow Bend Systems is a leading Managed IT Services provider headquartered in Dallas, Texas, serving clients throughout the Dallas-Fort Worth area and beyond. Since 2009, we have delivered tailored IT...

  • Help Desk Technician

    5 days ago

    Dallas, TX, United States Trinity Consultants Full time

    We are an Environmental Consulting company seeking a full-time I.T. Helpdesk Support Technician 1 to work primarily on-site with a dynamic team and a rapidly growing company in the Dallas area. We are looking for an individual with a strong, intermediate level background in computer repair, troubleshooting, and familiarity with Windows 10/11 and the...

  • Help Desk Technician

    5 days ago

    Austin, TX, United States Seneca Resources Full time

    Position Title: Help Desk Technician Location: Austin, TX (onsite) Position Status: Contract-to-Hire Position Description Our public sector client in Austin, TX is seeking a Help Desk Technician to join their technical support team for a 6-month contract, with a strong likelihood of conversion to full-time employment. This is an onsite position supporting...

  • Help Desk Technician

    6 days ago

    Dallas, TX, United States Consilium Full time

    This role will provide maintenance of the computer desktop and laptop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal Help Desk. The role will be responsible for administration and internal support of PCs, printers, servers and related equipment. Tasks include end user...