Client Service Technical Support Rep

3 weeks ago

Kent WA, United States Averro Full time

TITLE: Manufacturing Service Representative LOCATION: Kent, WA
TYPE: Permanent, Direct Hire
PAY: $85K - $95K + DOE
BENEFITS: Medical, vision, and dental insurance, 401K, parental leave, disability insurance, commuter benefits and more

ROLE & RESPONSIBILITIES
The Manufacturing Service Representative provides technical support, working directly with customers to resolve their application and product issues. An important part of their job is to identify opportunities for Aftermarket Services, including parts, services, and upgrades and evaluate our ability to deliver and ensure they address the customer needs effectively.

Handle customer inquiries and resolve equipment issues effectively and efficiently to ensure quick resolution and customer satisfaction
Manage the repair or replacement of defective products, ensuring that all services meet quality standards and regulatory requirements
Develop strong relationships with customers to identify opportunities for Aftermarket Services, including parts, services, and upgrades
Evaluate our ability to deliver the identified service opportunities and ensure they address the customer needs effectively
Work closely with Operations, Sales, and Logistics departments to ensure product availability and timely delivery of services
Schedule Field Service Technicians for start-up, commissioning, training, or warranty service, and ensure timely preparation, distribution, and filing of field service reports.
Assist in training of distributors and end users and support new product rollouts to ensure effective usage of our equipment.
Monitor and report on the performance of Aftermarket services

ESSENTIAL QUALIFICATIONS
~2 or more years of experience in field service, maintenance, or technical support— mechanical, electrical, or similar
~ Experience troubleshooting on the phone and in the plant
~ Ability to resolve issues and handle customer complaints professionally.
~ Understanding of what a good customer experience looks like.
~ Excellent communication skills to facilitate clear and concise discussions with team members, other departments, and external customers.
~ Proficiency in using diagnostic tools, software, and equipment related to the industry


BONUS QUALIFICATIONS
Experience troubleshooting vaporizers, gas systems, PLCs, or instrument controls
Associate’s or tech certificate


WHY AVERRO?
Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim – Your Ascent.

Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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