HART Triage Coordinator

Job Title Holistic Assistance Response Team (HART) Triage Coordinator Position Overview Holistic Assistance Response Team (HART) is a Harris County initiative that launched in March of 2022. The unarmed community responder team is comprised of a Crisis Intervention Specialist and an Emergency Medical Technician who are trained to respond to behavioral health, social services, and low acuity medical needs. The team responds to non-violent 911 calls diverted from the Harris County Sheriff's Office (HCSO) Emergency Dispatch Center (EDC); The goal of HART is to free up law enforcement officers to focus on addressing violent crimes, reduce unnecessary transport to the emergency rooms, connecting vulnerable residents to resources through both on-scene crisis response and case management follow up services to achieve long-term self-sufficiency. Duties & Responsibilities Assist 911 Communications Officers in screening and triaging incoming emergency and non-emergency calls and texts for HART eligibility and appropriately diverting eligible calls to HART field teams for on-scene response. Communicate with 911 callers in a courteous, professional, culturally competent and trauma-informed manner. Provide brief crisis stabilization, emotional support, safety planning, and information and referrals to community-based services, using warm hand-offs, when possible. Coordinate with HART staff, 911 EDC personnel, HART field operations, other first responder agencies, and relevant stakeholders regarding HART availability, schedules, response protocols, service eligibility, and program updates. Accurately document calls, service needs, referrals, and other required information. Maintain and track data and contribute to reports, stories, and qualitative and quantitative measures demonstrating HART's activities and impact. Provide on-scene response as a Crisis Intervention Specialist, as needed, and participate in on-call coverage in accordance with program operation needs. Conduct follow-up contacts with residents as needed, assess services needed and preferences, provide appropriate referrals and service linkages, and delivery short-term, solution focused interventions when appropriate. Represent HART and the Community Health and Violence Prevention Services Division at community meetings, events, and other engagement activities. Engage community partners and stakeholders in requesting HART for on-scene response or case management services. Collaborate with the HCSO HART Program Coordinator, HART leadership, and other administrative staff to support quality assurance and continuous quality improvement activities, identify operational gaps and improvement opportunities, and provide guidance to HCSO personnel regarding HART protocols and practices. Serve as the central communication link between HART field teams and the 911 EDC; Monitor responder status, location, and welfare, and escalate safety concerns immediately. Other Duties: Perform other assignments and duties as required and/or necessary, including responding to an emergency event. Requirements Education/Experience: High School Diploma or equivalent with five (5) years of professional experience in emergency communications, telecommunications, dispatch, crisis response or support, social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field. OR A bachelor's degree from an accredited college or university in social services, behavioral health, human services, public health, emergency management, criminal justice, public safety, or a health-related field, and one (1) year of professional experience in one or more of these disciplines or fields. Licenses: Valid Texas Driver's License or the ability to obtain by date of hire. Additional

Requirements:
Must obtain the Texas Commission on Law Enforcement (TCOLE) Telecommunicator License within 12 months of hire date. Successful completion of the HART Field Responder training. Successful completion of the Harris County Sheriff's Office (HCSO) Emergency Dispatch Center (EDC) required training. Successful completion of a criminal history background check in accordance with the Federal Bureau of Investigation (FBI) Criminal Justice Information Services (CJIS) security requirements. Knowledge, Skills and Abilities: Ability to prioritize a multitude of tasks and handle a variety of projects simultaneously. Ability to maintain a high level of confidentiality for safety of callers and staff. Ability to learn new technology systems and implement within scope of duties. Experience developing collaborative relationships with community stakeholders and partners. Proficient in correspondence and reports and assist in the processing of documents as required Demonstrated proficiency with computer and related software (i.e. Microsoft Office 365) Excellent communication